Finex Credit Union is seeking a dynamic and results-oriented Vice President of Loan Servicing and Collections to lead our lending operations and member recovery strategies. You can work in either our Wallingford or East Hartford location. This role is responsible for overseeing and/or performing the day-to-day management of loan servicing policies and regulations, handling of delinquent accounts, minimizing credit losses, and fostering a member-centric approach to financial rehabilitation. The ideal candidate will bring a strategic mindset, exceptional communication skills, and deep knowledge of consumer collection, loan servicing and recovery.

Responsibilities

- Perform daily servicing functions, such as, but not limited to, payment of taxes and insurance, posting of payments, processing of payoff request, posting actual payoffs of mortgage loans including release of lien as well as servicing adjustable-rate loans as needed.

- Lead and manage the collections process, including oversight of early- and late-stage delinquencies, charge-offs, recoveries, bankruptcies, and repossessions.

- Maintain effective loan servicing and collection policies, procedures, and strategies that align with regulatory compliance and Finex’s service philosophy.

- Supervises and ensures on-time payments and collection of delinquent loans. This requires a hands-on approach that includes participating in active calling to delinquent members and leading the collections call team.

- Monitor portfolio performance and risk trends across all consumer loan products.

- Recommend and take appropriate action on workouts, working with loan review committee as needed.

- Oversee third-party vendors (collection agencies, attorneys, repossession firms) and evaluate their performance.

- Ensure compliance with state Department of Banking and the National Credit Union Administration rules and regulations, and state and federal bankruptcy laws.

- Prepare and present reports on delinquency trends, loss forecasts, and collections performance to senior leadership.

Qualifications

- Bachelor’s degree in Business, Finance, or related field preferred; relevant experience may substitute for formal education.

- Minimum of 5 years of experience in credit union or community banking loan servicing and collections, including 2 years in a supervisory role.

- Strong knowledge of consumer lending, collections regulations, and credit bureau reporting standards.

- Proficiency with core banking systems (e.g., Symitar) and collection platforms.

- Demonstrated leadership and team-building skills with a commitment to staff development and performance excellence.

- Excellent analytical, negotiation, and interpersonal skills.

- Bilingual (English/Spanish) a plus but not required.

Why Join Finex Credit Union?

At Finex, we believe in empowering members through financial well-being and personalized service. As a leader in the community, we offer competitive compensation, a supportive work culture, and the opportunity to make a lasting impact. Join a team that values accountability, innovation, and the human side of finance.

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Wallingford, CT 06494