Overview

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Ensures effective management of projects from inception through implementation. Considered a key stakeholder/key contributor on highly complex initiatives and project teams. Lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements
• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures
• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
• Compile, research and analyze trends in support of projects and initiatives
• Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Develop clear and concise "big picture" of projects within Navy Federal organizational goals Expert
• Direct and lead Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Ensure the implementation of new and enhanced processes
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Lead, guide and mentor less experienced staff
• Performs other duties as assigned

Qualifications

• Experience leading or supporting Adobe Experience Platform (AEP) migrations, including Web SDK implementations, and leveraging web and advanced analytics to drive business insights and data-informed decision-making.
• Understanding of server‑side/event forwarding and Conversion APIs to support resilient measurement and media performance. Experience with site tagging and media operations measurement, including paid media and conversion tracking
• Demonstrated experience using website analytic tools, including event-based data collection, such as Adobe Web SDK, Adobe Analytics, Google Analytics or other third-party tools
• Demonstrated experience using website analytic tools such as Adobe/Omniture, SiteCatalyst, Google Analytics or other third-party tools
• Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Extensive experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Advanced knowledge of project lifecycles, project management methodologies, and business requirements analysis
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Expert skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Expert skill interpreting and synthesizing large amounts of information
• Expert skill analyzing statistics and reports to determine business performance and trends
• Expert skill identifying and analyzing business requirements and recommending solutions
• Advanced skill in programming languages
• Expert skill resolving conflicting requests and meeting changing requirements
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Expert research, analytical, and problem solving skills
• Advanced verbal and written communication skills
• Advanced database and presentation software skills
• Advanced word processing and spreadsheet software skills
• Master's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualifications

• Significant knowledge of project lifecycles and management methodologies
• Working knowledge of Navy Federal policies, procedures, and programs
• Working knowledge of object oriented principles

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• 
  FORTUNE 100 Best Companies to Work For® 2026

• 
  Yello and WayUp Top 100 Internship Programs 2025

• 
  Computerworld® Best Places to Work in IT 2026

• 
  Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 
  2025 PEOPLE® Companies That Care

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  Newsweek Most Trustworthy Companies in America 2026

• 
  Military Times 2025 Best for Vets Employers

• 
  Forbes® 2026 America's Best Large Employers

• 
  Forbes® 2025 America's Best Employers for New Grads

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  Forbes® 2025 America's Best Employers for Tech Workers

• 
  2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• 
  Military.com Top Military Spouse Employers 2025

• 
  2026 Handshake Early Talent Award

• 
  Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.