MRG is hiring remote, work from home Call Center Representatives to help guests plan vacations and resolve issues.
COMPENSATION: $16/hr + performance bonuses
BENEFITS:
- Generous health, life, vision, and dental insurance
- 401(k) with 4% company match
- Paid holidays/paid time off
- $750–$1,000 personal travel credit annually
- Advancement opportunities
- Full-time, year-round employment
- 100% remote, work from home position
LOCATION REQUIREMENTS: Candidates must reside in one of the following states: AL, AR, FL, GA, ID, IN, KS, LA, MO, NE, NV, NC, ND, OH, OK, SD, TN, TX, or WY.
MINIMUM TECH REQUIREMENTS:
- Windows laptop/desktop with at least 8GB of RAM (Macs, Chromebooks, and tablets will not work)
- High-speed cable or fiber internet only (5G and satellite will not work)
- Must connect to the internet via Ethernet cable (WiFi will not work) with the these minimum speeds: Download - 100 Mbps or higher | Upload: 35 Mbps or higher
SCHEDULE:
- Monday, Wednesday, Friday: 9:30 AM–3:30 PM Central Time (6-hour days)
- Tuesday, Thursday: 8:40 AM–3:30 PM Central Time (includes additional time for training)
RESPONSIBILITIES:
- Handle inbound calls from vacation package guests, always with the goal of setting up a trip
- Answer questions and help resolve guest issues
- Assist guests with selecting vacation destinations and travel dates
- Change plans from "Maybe. Can I call you back?" to finalizing reservations and collecting payment
- Deliver great customer service on every call while still hitting your performance goals
- Bring energy and enthusiasm to every call
MINIMUM REQUIREMENTS:
- Positive attitude and upbeat, outgoing personality
- Ability to deliver enthusiastic and engaging customer service
- Strong communication and problem-solving skills
- Great work ethic and consistent reliability
- Ability to follow structured guidelines and meet production expectations
- Willingness to accept coaching and apply feedback immediately
- Prior sales or call center experience a plus, but not required
- Must be 18 years or older to comply with legal requirements
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- Work from home
Application Question(s):
- Do you have a Windows laptop or desktop computer with at least 8GB of RAM?
- Do you have fiber or cable internet with a wired Ethernet connection directly to your computer (WiFi does not qualify) and minimum speeds of 100 Mbps download / 35 Mbps upload?
Work Location: Remote