The Junior Field Systems Analyst assists the Field Systems Analyst Manager in monitoring and supporting day-to-day operations of the ITS Tolling system and management of inventory control to ensure SLAs, KPIs, and general requirements are met and/or exceeded. The Junior Field Systems Analyst also actively participates in Field Systems training activities and performs maintenance activities on occasion.

Essential Duties and Responsibilities:

• Measure, analyze, and trend Key Performance Indicators (KPI’s) as they relate to inventory management

• Analysis of inventory cost trends to measure against the budget and report on deviations

• Propose and drive the implementation of automated dashboard reports for inventory operations.

• Report, analysis, and trend on the accuracy and timeliness of completed work orders, as well as system repair and response times

• Identification and reporting of anomalies regarding the Tolling system issues and trends

• Ensure system issues are clearly documented in reporting tools, and any required support needed to resolve problems is communicated to the manager

• Investigate issues and prepare briefings on management impacts and proposed resolutions

• Track and report on the current software and hardware release levels in the warehouse vs. the latest field-tested components and update as required

• Propose and drive the Implementation of automated dashboard reports as it relates to field system performance and maintenance activities

• Performs all other duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must satisfactorily perform their essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's degree in a business-related field or a Data Analytics-related field

• 1-2 years of experience in data analysis

• Experience in SQL, DBA

• Experience in Power BI and Tableau

Professional Qualities:

• Ownership of Projects

• Excellent analytical skills

• Excellent attention to detail

• Excellent communication skills

• Reporting and documentation skills

• Effectively manage tasks, deadlines, and individuals through vendor contracts

• Ability to interact with colleagues in a self-managed team structure

• Expert in both Analysis and Inventory

Computer Skills:

• Must be able to demonstrate computer proficiency, especially in Microsoft Excel, Word, Power BI, Visio, and PowerPoint, and other PC based programs

• Experience working with Oracle BI, Oracle Databases, and PostgreSQL

• Expert Python and R experience

• Linux

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet

• Occasional travel required, may include air travel

• Specific vision abilities required by this job include the ability to adjust focus, as necessary, to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear.

• The employee is frequently required to stand, walk, and sit