Griffin Resources is reruiting for an IT Field Support Specialist I for TruAdvantage in the Bay Area.

At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it, and that contributes to our high client satisfaction and retention rate.

Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting. We believe in delivering IT solutions that can solve our client’s problems, optimize their organization and staff’s efficiency, and help them grow competitive advantage.

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• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Always demonstrate a high degree of professional conduct
• DAILY time entry accounting for at least 8.0 hours
• Provide Help Desk phone support
• Visit client sites and perform onsite support or projects
• Ensure that resolution occurs within the timeline, is tested, verified by the client, and to their satisfaction
• Alerting: Monitor new alerts and escalate as necessary
• Patching: Monitor and verify successful patching by NOC and make sure patched systems are back online
• Provide timely status updates, ideas to address issues, set expectations, and set priorities appropriately
• Apply fundamental troubleshooting skills to issues before escalating tickets
• On-Call Rotation as Scheduled

• Self-motivated and high level of enthusiasm
• Enjoys helping people, no matter how simple the problem
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Take a personal interest in, and responsibility for quality of work performed
• Takes ownership of tasks and follows through to ensure complete resolution
• Understands that the success of individuals is measured by the success of their teams
• Ability to provide accurate time estimates for how long a task will take
• Ability to pay close attention to detail while performing technically detailed task
• Ability to quickly learn new technologies and adapt to rapid changes
• Ability to articulate technical information clearly and simply to non-technical people

• Experience required with desktop operating systems (Windows 10, 11, macOS)
• Basic knowledge of Microsoft 365 SaaS Apps and administering them
• Basic understanding of Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure)
• Understanding of TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNS
• Understanding of the relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies

• Excellent Verbal and Written English Communication
• College degree in a related field
• Eager to learn
• Takes and follows directions well