Job Title: IT - Service - Associate Lab Computing Analyst
Location: Juncos, PR
Shift:8am-5pm
Duration: 8-Month Contract (Potential for Extension or Conversion)
Pay Rate: $14.71/hr
Benefits: Weekly pay, Medical, Dental, and Vision coverage
Work Model: Fully Onsite

Responsibilities:

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

• Associate degree or relevant industry experience.
• One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems.
• IT experience, min 2-3 years of experience, Pharma GMP background preferred,

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

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