Job Description

SUMMARY:

The Lead Case Manager, as known as PRS Case Manager Supervisor, provides effective leadership and management to uphold Shineforth’s Trauma Informed Care Culture for clients, families, and staff. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to Home Study & Post Release Service (HS/PRS) case management staff and is responsible for providing oversight to activities related to the completion of Home Studies and delivery of Post Release Services to unaccompanied children and their sponsors (caregivers). This position ensures the creation of strong systems and methods of performance excellence with the goal of conducting Home Studies that assess for safety and suitability of placement and providing Post Release Services that promote successful integration of youth and support family reunification efforts. Shineforth works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and post release case management to unaccompanied children that are reunified with caregivers across the Mid-Atlantic and surrounding regions as well as other parts of the country.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Model and act in accordance with Shineforth’s core values.
• Demonstrate and practice trauma informed leadership.
• Provide oversight and coordination for all aspects of Shineforth’s Home Study and Post Release Services Program, including direct supervision of the HS/PRS case management team.
• Assign referrals to individual case managers within the required timeframe, taking into consideration case manager workload, location and complexity of case distribution.
• Provide initial and continuous training and professional development for HS/PRS case management team regarding responsibilities within the Caminos Program, including agency, state and federal policy updates and changes and best practice service provision.

• Provide ongoing and continuous identification of community based resources, providers and services available to meet the needs of communities served by the program, ensuring that HS/PRS case management team has easy access to current and up to date resources.
• Facilitate regularly scheduled individual and group guidance sessions for all members of the
• HS/PRS case management team, including part time and contract staff.
• Actively participate in agency and community efforts to build culturally competent outreach, education, and interventions for the immigrant and refugee community.
• Ensure adherence to Shineforth’ established performance metrics related to best practice contact requirements for youth and family, including phone and in person face to face visitation requirements.
• Provide oversight and support necessary to ensure that all case managers submit detailed and thorough documentation in compliance with Shineforth and ORR requirements and reporting deadlines, including but not limited to: case notes, federal and agency data collection, programmatic reporting, assessments, care plan documentation, transition/discharge planning and post-discharge follow-up.
• Acts as the primary point of contact for internal and external stakeholders.
• Provide effective communication across departments and programs to ensure consistency and clear expectations across the interdisciplinary team.
• Responsible for interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff, teach clear expectations of the position and promoting a strong connection to the organization.
• Required to maintain a reduced caseload, providing direct service provision of both Home Studies and Post Release Services.
• Participate in the development and implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Promote team understanding of available Shineforth resources and assist with the facilitation of referrals as appropriate.
• Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies.
• Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
• Ensure that services are provided to all youth and families 24/7 in keeping with federal and state regulations, COA and agency standards.

• Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
• Provide ongoing and continuous identification of community-based resources, providers and services available to meet the needs of communities served by the program, ensuring that HS/PRS case management team has easy access to current and up to date resources.
• Facilitate regularly scheduled individual and group guidance sessions for all members of the
• Demonstrates knowledge of and familiarity with both Shineforth and Office of Refugee Resettlement Policy and Procedures relating to services for Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
• Demonstrates knowledge of and ability to identify community social service resources and the processes required to connect youth and families to available social service benefits and programs.
• Assist in the provision and facilitation of department and agency wide training opportunities.
• Identify supervision and/or professional training needs to supervisor as they arise.
• Ability to provide services 7 days per week and 24 hrs per day.

Non-Essential Functions:

• Provides case coverage in the absence of the assigned Case Manager, as needed.

Required Education and Experience

• Master’s in Social Work (MSW) or an equivalent degree in behavioral sciences or social services field.
• Three years of progressive employment experience in family preservation, kinship care or general child welfare services.

OR

• Bachelor's degree in one of the aforementioned sciences, plus approximately 3 years of relevant employment experience, that demonstrates supervisory and case management experience.
• Bilingual in English and Spanish (both oral and written)

Preferred Education and Experience

• Two years of experience providing direct services to foreign born, immigrant and/or refugee populations.
• Three years’ supervisory experience for case management or in home / community based direct service provision.
• Professional licensure
• Active certification in SAFE Home Study (or similar method) certifications
• Experience providing services within the ORR network of programs
• Proficiency in languages other than English and Spanish.

Additional Eligibility Qualifications

• Able to learn and effectively utilize different technology platforms.
• Excellent computer use knowledge with Microsoft Windows 10 and 365 Office products, including Word, Excel, PowerPoint, and Outlook.
• Proven effective time management, planning, communication, and interpersonal skills
• Ability to problem solve.
• Ability to work independently.
• Ability to keep an electronic calendar (Outlook).
• Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter.
• Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined thereafter.
• Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
• Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by thereafter.
• Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined thereafter.
• Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.