Job History Qualifications to Apply: To ensure the best fit for our team and maintain a culture of stability and long-term commitment, we require that all applicants have a demonstrated history of sustained employment. Specifically, we do not consider candidates whose work history includes positions held for less than two years. We believe that meaningful contributions to an organization take time to develop, and we look for individuals who have shown the dedication and consistency to see their roles through over an extended period. If your employment history includes positions where you were employed for less than two years, we encourage you to continue building your professional tenure and consider applying in the future.

Who We are:

• We are an IT Consulting / Managed Services Provider located in Fishers, Indiana since 2001 (20+ years).

Job Description:

• Lead IT Administrator/Engineer/Consultant. Netfidelis Lead IT Administrators are responsible for all details concerning our customer’s computer hardware, software and networking infrastructure. This includes implementing, maintaining and supporting these systems. In addition, IT Consultants are responsible for proactively generating new task requirements with customers through continual dialogue with Customer about necessary improvements for maintaining, securing and improving their business networks and computer systems. Netfidelis Lead Engineers are also our Lead Sales Engineers and responsible for building relationships with new customer prospects that are contacted through our lead generation process. This includes the initial meeting and presentation of the Netfidelis products and follow-up discussions to move them from a prospect to a customer with a signed support agreement (PSA). They will work closely with their sales supervisor to provide the necessary product quotes to prospective customers.

Job Requirements:

• Education and/or experience that demonstrates a proven ability to work in a fast paced environment implementing and supporting networking infrastructure and technologies including servers, desktops, routers, switches and associated end user software.
• Ability to provide outstanding customer service by effectively communicating with a broad range of technical and non-technical users while resolving their computer related issues.
• Proven time/project management skills and ability to track and document all time and activity through a ticketing system.
• Motivated and willing to work diligently to provide technical leadership in finding IT solutions that provide real business value.

Job Technologies:

• Servers and PC's (hardware and software).
• Microsoft Windows Networks (Active Directory, Group Policy).
• Networking Technologies (DFS, DNS, DHCP, VPNs, VLANs, WiFi).
• Email Infrastructure (Microsoft 365, Exchange, SPAM, etc.) and Protocols. (SMTP, IMAP, ActiveSync, etc.).
• Remote Desktop services (Microsoft RDP).
• Virtualization Technology (Hyper-V, etc.).
• Server Backups and Disaster Recovery Solutions (Veeam, etc.).
• Network Monitoring and Management Tools (N-Central, etc.).
• Security Solutions including Firewalls, A/V and EDR (Bit Defender, etc.).
• Cloud Technologies (Azure, AWS, etc.).

Job Benefits:

• Part of an amazing team that loves to provide technology that helps our local businesses succeed.
• Leadership that cares about our employees and provides the resources for them to be successful.
• A diverse set of customers with varying technology needs that allows for continous growth as an IT Professional both in terms of technology and customer service.
• A balanced work schedule to ensure job performance and job satisfaction.
• Competitive pay and benefits including paid time off, health care allotment, 401(k) and performance based bonuses.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• We require that all applicants have a demonstrated history of sustained employment. Please explain any positions in your work history where you were with a company for less than two years, and explain the circumstances around your departure?

Experience:

• Desktop and Server Support: 3 years (Required)
• Data Backup and Restoration: 3 years (Preferred)
• Network Monitoring and Support: 3 years (Required)

Ability to Commute:

• Noblesville, IN 46060 (Required)

Ability to Relocate:

• Noblesville, IN 46060: Relocate before starting work (Required)

Work Location: In person