RESPONSIBILITIES

• Team Supervision and Coordination
  • Oversee a team of mobile phlebotomists, ensuring timely and accurate specimen collection within assigned routes and schedules.
  • Assist in hiring, onboarding, and training new team members; provide ongoing training and support to existing staff.
  • Collaborate with the Phlebotomy Manager to maintain and improve training materials and protocols.
  • Perform regular skills assessments and monitor team metrics to ensure high performance and compliance with company standards.
  • Assist with overall route scheduling and coordinate STAT and weekend draws on a rotating basis.
• Quality Assurance and Compliance
  • Ensure all team members deliver samples to the lab within stability timeframes, accompanied by complete and accurate paperwork.
  • Maintain regular contact with assigned facilities and staff to ensure service satisfaction and address any concerns promptly.
  • Assist with corrections and missing information requests from Laboratory and Billing teams.
  • Ensure compliance with all health and safety regulations, including maintaining a clean and safe working environment.
• Communication and Customer Service
  • Serve as a friendly, helpful, and knowledgeable representative of PHS's laboratory services.
  • Communicate any current or potential customer issues within the assigned territory, offering suggestions for resolution.
  • Address all service concerns and respond promptly to requests from staff and facilities.
• Documentation and Reporting
  • Maintain detailed records of time worked and mileage; ensure team members correctly submit time and mileage for payroll.
  • Ensure proper documentation for sample collection and reporting.
  • Monitor team metrics and create tracking reports for management review.
• Other Duties
  • Provide coverage for sample collection duties when needed.
  • Perform other job-related duties as assigned by the manager.

REQUIREMENTS

• 1–2 years of mobile phlebotomy experience, past experience as a phlebotomy team lead or manager is a plus.
• Demonstrates thorough understanding of Nursing Home, Assisted Living and Home Health operations and logistics of maintaining smooth phlebotomy program.
• Excellent written and verbal interpersonal communication skills.
• Can-do work ethic, positive attitude and ability to independently resolve problems.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to stand, walk, and bend for prolonged periods while performing specimen collection
• Comfortable driving for extended stretches to various patient locations.
• Ability to lift and carry equipment up to 20 pounds.
• Manual dexterity for handling small instruments and performing precise blood draws.
• Strong attention to detail and ability to perform under high-stress situations.
• Flexibility to adapt to scheduling changes and varying patient needs.