ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations
The Lead Processor assists the store management team with essential support in overall operations, excellent customer service and sales floor functions.

Responsibilities

• Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
• Directs Store Merchandise Processors in daily duties such as attaching price tags to clothing, wares and cleaning wares to meet preset production and sales goals for the store.
• Assists, while demonstrating flexibility, in the overall daily operations within the store.
• Accepts donations brought to store and provides receipts.
• Communicates with the store management team the needs of the Central Warehouse to ensure production and sales goals will be met.
• Follows all policies in the Production Manual.
• Collects all found money and donated jewelry and hands in daily to the manager following all necessary processes.
• Completes other assignments designated by store management team.
• Ensures store and surrounding premises are kept clean and free of safety hazards, and safety procedures are understood and followed by all store team members.
• Ensures Processors and workstations are stocked with approved supplies.
• Assists management staff with Quality-Quantity-Price (QQP) checks. Ensures all Processors complete floor work each day for a minimum of one hour or as directed.

Environmental Factors
Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 50 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.

Education, Experience, and Requirements

• High school/ GED completion preferred.
• Minimum of 1-2 years of retail supervisory experience.
• Ability to follow verbal instructions and work as part of a team.
• Must be able to continuously perform repetitive work, at a set pace.
• Must possess strong interpersonal skills with excellent communication skills.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.