About MiniLuxe:

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 3M services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team

Position Overview:

MiniLuxe is hiring a Lead Host/ Assistant Manager to support the client experience and studio operations to drive the highest level of hospitality, operational excellence, and consistency across our studios.

This role requires a passion for hospitality and 1+ years of experience in management, retail, spa/salon, or hospitality. This individual should find genuine passion in delivering happiness and connecting with clients. Candidates without relevant experience need not apply.

Key Responsibilities

Client Service/Hospitality:

• Exhibit a deep & natural passion for hospitality while exuding positivity while under pressure.
• Provide exceptional and meaningful service to clients.
• Build lasting relationships with new and loyal clientele.
• Supports the client experience and studio operations during each shift.
• Quickly and efficiently resolves client issues in the moment or with timely follow up.
• Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

Team Culture & Support

• Ability to multi-task and prioritize to support the flow of clients and team.
• Displays a team player attitude- willing to jump in to help support the team of talent without being asked.

Business Driving:

• Accountable to driving studio daily/weekly/monthly revenue goals through retail knowledge, premium service selling/upgrading and schedule optimization.
• Process transaction/take payment for all retail/services rendered.

Studio Standards:

• Uphold the highest standards of cleanliness consistently throughout the day both on the studio floor and in the clean lab.
• Ensures inventory is regularly and accurately received and accounted for.
• Supports weekly/monthly inventory counts in studio.

Supports Studio Manager with:

• Driving business
• Inventory
• Delivering feedback
• Coaching

Who You Are:

· Outgoing, friendly, positive, and love to connect with people.

· Excellent communication, verbal, and written skills

. Reliable and punctual

· Exceptional interpersonal, planning, and organizational skills

· Highly motivated, results-oriented, and a self-starter

· Ability to influence, motivate, and communicate cross functionally

· Problem solver, able to navigate operational issues with resilience

· Ability and willingness to travel to studios within the market

Benefits:

MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

• Competitive compensation package
• Retail Commission
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Paid Time Off
• Retirement savings account aka 401k
• Free Services & Retail Discounts across our awesome non-toxic products
• Flexible Schedules
• Continued growth, development, and learning opportunities.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person