The Learning & OD Coordinator supports the execution and operational delivery of Learning & Development and Organization Development activities. This role applies established L&D and HR processes to support pre‑hire and post‑hire learning programs, maintains accurate learning data, produces training‑related reports, and assists with program implementation. The role operates within defined policies and procedures and escalates more complex issues as needed.

Learning & OD Practice

• Perform L&D activities supporting pre‑hire and post‑hire processes.
• Support the implementation of L&D and HR programs, courses, and learning initiatives.
• Track, analyze, and report data related to L&D programs, courses, and projects.
• Maintain learning records and documentation in learning systems.

L&D Operations

• Complete basic and repetitive operational tasks related to L&D.
• Work under guidance of experienced team members to learn L&D operational policies, programs, and processes.
• Assist in resolving issues raised by managers, employees, HR partners, vendors, or team members.
• Produce training‑related reports and basic analysis.
• Support the implementation and maintenance of L&D programs as required.

Stakeholder Interaction

• Primarily interfaces with internal L&D, HR, and business team members and managers.
• May interact with Finance or other internal teams to complete tasks or exchange information.

Problem Solving & Decision Making

• Uses established policies, procedures, and processes to resolve issues or answer questions.
• Escalates complex issues to more experienced specialists.