Engages with operations in building strong relationships, scheduling classes, developing teams of trainers, and driving effective groups in the organization.

Coordinates training strategies with business priorities, creates targeted projects to support operations, enabling long-term talent development across accounts.

Analyzes program-level data to assess trends, report outcomes, and optimize training strategy.

Manages strong stakeholder relationships at the account or LOB level to align training strategy with business needs and priorities.

Productively manages delivery quality across trainers, ensuring consistency with facilitation standards and timelines.

Ensures system-wide training alignment with evolving healthcare standards (e.g., CMS guidelines, payer ecosystems), audits content for compliance/business impact, and designs programs, courses, and initiatives/frameworks to address complex domain gaps across programs.

Leverages deep functional knowledge to co-design learning solutions and position training as a performance driver.

Leads change-related training execution, manages trainer readiness, and aligns initiatives with transformation goals.