NOC Engineer / NOC Lead

Infrastructure operations · shared across customers

Reports to: Manager, NOC (or Director, Service Operations)

Location: Remote (US) with assigned shift; rotating coverage

Department: Infrastructure & DC Operations / Network Engineering

Position summary

The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.

Key responsibilities

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis

• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed

• Execute documented runbooks for common platform, network, and hardware issues

• Manage the incident lifecycle including initial customer notification and status updates

• Coordinate planned maintenance windows and change windows with internal teams and customers

• Update status pages and customer-facing communications during incidents

• Maintain shift handoff documentation and active-incident logs

• Support ticket queue handling including Tier 1 ticket resolution

• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks

• Work rotating shifts including nights, weekends, and holidays

Required qualifications

• 3+ years in a NOC, SOC, or IT operations function

• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)

• Strong Linux and basic networking fundamentals

• Excellent written and verbal communication, particularly under pressure

• Willingness and ability to work rotating shifts including overnight coverage

Preferred qualifications

• GPU, HPC, or large-scale cloud infrastructure background

• ITIL Foundations certification

• Demonstrated on-call and major-incident response experience

• Scripting skills (Python, Bash) for runbook automation