Who is Flock?

Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.

We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.

The Opportunity

In the role of Engineering Lab Service Technician, you will provide critical technical support to our core engineering efforts. This position is vital for ensuring the sustained health, performance, and ongoing advancement of the entire Flock product suite. You will engage deeply with early-stage electrical design, the construction of mechanical prototypes, initial software implementation, and the gathering of essential testing data

In this position you will:

• Execute the assembly and fabrication of sophisticated hardware prototypes at the PCB level.

• Troubleshoot and remediate complex technical malfunctions within various hardware prototype iterations.

• Iterate on and refine pre-production units to optimize overall system performance.

• Utilize additive manufacturing technologies to realize mechanical concepts while driving engineering improvements and managing technical escalations.

• Manage the deployment of firmware updates and software release cycles across operational systems within the Flock ecosystem..

• Serve as the vital conduit for communication back to our internal R&D departments, pinpointing tangible enhancements for mechanical, hardware and software systems..

• Develop and curate comprehensive technical SOPs and diagnostic documentation to fortify and expand our operational support infrastructure during rapid organizational scaling.

• Engage in the direct "bring-up" and rigorous QA assessment of novel engineering systems to ensure long-term reliability.

The Skillset

• A minimum of 3 years providing technical engineering assistance, with direct exposure to hardware development at the prototyping stage.

• A minimum of 3 years providing technical manufacturing support, with deep exposure to assembly methodologies and production systems.

• Proven capability to oversee multifaceted operational workflows, expertly navigating the intersection of technical innovation, system stability, and continuous lifecycle support.

• Demonstrated proficiency in overseeing methodical system evaluation cycles, encompassing rigorous data acquisition and consistent feedback integration,

• Proven proficiency of fabrication, encompassing advanced soldering and wire termination techniques alongside the adept utilization of laboratory instrumentation—including spectrum analyzers, oscilloscopes, and multimeters—for sophisticated power profiling and comprehensive system tuning.

• Demonstrated proficiency in interpreting complex electrical schematics and comprehensive technical documentation.

• Demonstrated competency in Linux & Python for driving complex technical automation and data analysis.

• Directly oversee the optimization of educational frameworks to facilitate the expansive growth of sophisticated, multi-modal systems.

• Proven background in expanding organizational capacity during phases of accelerated technological evolution.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.

The First 30 Days

• Get acquainted with your colleagues and gain an understanding of Engineering protocols, roles, and the Lab testing setup.

• Study previous and existing product lines.

• Examine existing standard operating procedures for testing and related records.

• Recognize and exhibit your technical proficiencies.

The First 60 Days

• Commence the efficient completion and distribution of assigned tasks to relevant stakeholders.

• Exhibit competent risk management and problem-solving capabilities.

• Identify potential areas for professional growth to enhance overall output.

90 Days & Beyond

• Increase participation in the Engineering culture and build strong professional connections to promote a positive and vibrant workplace.

• Consistently aid in assessing and testing upcoming Flock products in accordance with established guidelines.

• Fulfill ELS requests, share insights from your first 90 days with the team, and offer constructive feedback on challenges alongside proposed fixes.

Salary & Equity

In this role, you’ll receive a starting salary between $60,000 and $80,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Location

This role is based in Atlanta, GA, where you’ll join our dynamic team to collaborate in person and drive innovation. Candidates must reside in or relocate to Atlanta, GA for this position.

The Perks

Flexible PTO: We seriously mean it, plus 11 company holidays.

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com

Compensation Range: $60K - $80K