THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.

• Ensure production systems are available and operating according to defined service level agreements.

• Drive incident and outage resolution and maintain clear communication throughout the process.

• Facilitate the restoration of service to the production environment promptly and efficiently.

• Establish and maintain disaster recovery procedures to safeguard operational continuity.

• Maintain data retention practices in alignment with organizational policies and standards.

This role is onsite in either our Tampa, FL office

HERE'S WHAT YOU WILL NEED:

• Minimum 1 year experience if the following skills:

• Expert proficiency in Customer Technical Support.

• Intermediate proficiency in Customer Satisfaction.

• High School Diploma/GED

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Quality Assurance (QA).

• Advanced proficiency in problem solving.

• Intermediate proficiency in communication skills.

• Beginner proficiency in process improvement.

• Intermediate proficiency in analytical thinking.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $23.13 to $49.57

Cleveland $21.39 to $39.66

Colorado $23.13 to $42.84

District of Columbia $24.62 to $45.63

Illinois $21.39 to $42.84

Maine $19.66 to $36.49

Maryland $23.13 to $42.84

Massachusetts $23.13 to $45.63

Minnesota $23.13 to $42.84

New York $21.39 to $49.57

New Jersey $24.62 to $49.57

Virginia $21.39 to $45.63

Washington $24.62 to $45.63

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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