Job Description: Inside Sales Professional

Company and Position Summary:

Zipp Express is a family-owned, full-service logistics provider specializing in courier, brokerage, and warehousing solutions. We offer flexible delivery services tailored to specific vehicle requirements (car, van straight truck, tractor, flat bed) and timeframe. Additionally we have a 50,000 square foot warehouse where we cross-dock, and provide short-term and long-term storage options for customers.

Zipp Express is also a budding national brokerage firm. With a brokerage authority of 6-years, a long-established name in the logistics field and loyal customer relationships, Zipp is poised to succeed on this front.

The Inside Sales Specialist is a critical, revenue-driving role that is driven by a methodical, metrics-driven outreach and remote relationship building in the logistics industry. The position serves as the engine to our sales pipeline and is heavily driven by targeted marketing campaigns directed at current customers, dormant accounts and new prospects. The core of this outreach strategy revolves around enrolling prospects into targeted HubSpot sequences, typically leveraging personalized introductory emails followed by strategic follow -up phone calls and social media touches based on how the prospect engages. The ultimate goals are two-fold:

• Sell delivery opportunities to customers.
• Set appointments for outside sales reps to close delivery opportunities.

There is a certain measure of database clean up that may need to be done to capitalize on the current and dormant customer lists.

Job Responsibilities and Qualifications:

The ideal candidate for this role is someone who

• loves the fast-paced nature of freight and has experience in the logistics industry
• is sales and numbers driven
• Is organized and methodical in their work approach
• Enjoys working in a CRM, specifically Hubspot
• Enjoys engaging customers/prospect via phone, email and social media
• Is excited about reaching deadlines and goals
• Enjoys an individual and group sales approach
• We are seeking a high-energy, methodical, and tech-savvy Inside Sales
• Is confident
• Is driven by success in this role and searches to find the best approach to success by making individual changes or working with the team to make content changes to the message
• Is professional, flexible, resilient and has grit

This role will work independently to close sales as well as work with our Customer Service Team to facilitate delivery orders with existing customers and work with our Outside Sales Team to partner on sales opportunities that require in person meetings.

Documenting all activity in Hubspot is critical and should include all calls, emails, referrals to CSRs and outside sales people and company leadership. Daily, weekly and monthly reports will be produced and evaluated. Compensation will include a modest base salary and incentive pay based on achieving specific, measurable performance goals. Performance goals will be based on activities generated by this role.

Experience Required/Preferred

• Phone/Email/Social Media sales experience
• Methodical, organized approach to work
• Persuasive communicator
• Positive disposition
• Resilient
• Experience using a CRM/IT proficient
• Proven track record of meeting or exceeding activity-based KPIs

What You’ll Do

• Solution Selling: You won't just sell "space on a truck"; you will pitch customized delivery solutions that solve a business’s specific logistical bottlenecks.
• Precision Quoting: Use HubSpot to track quote requests and follow up relentlessly on high-intent leads looking for pricing on vans, straight trucks, or 53' trailers.
• Account Growth: Identify "spot quote" customers and convert them into repeat, high-volume contract accounts through methodical follow-ups and social media nurturing.
• Multi-Channel Execution: Execute a high volume of daily activities (calls, personalized emails, and LinkedIn outreach) using a structured cadence.
• HubSpot Mastery: Manage and optimize the CRM environment. You will build and maintain automated sequences, workflows, and email templates to ensure no lead is left behind.
• Social Selling: Leverage social media platforms to identify stakeholders, join conversations, and book discovery meetings.
• Data-Driven Optimization: Monitor personal performance metrics (open rates, connect rates, meeting sets) to constantly A/B test messaging and timing.
• Relationship Building: Transition cold prospects into warm leads by quickly establishing rapport and identifying core pain points through consultative conversation.
• Team Selling: Open sales opportunities and work with Outside Sales team to close new business

Why Join Us?

• Long-term, family owned and well known delivery business in St. Louis.
• Locations in Earth City and Cape Girardeau
• Amazing opportunity to help grow a business. Become a part of a team that is building an amazing company.
• Joining a sales team where you can work collaboratively to grow our business
• A budding, tech-forward environment where we have the tools to help you succeed.
• Clear career progression for those who master the metrics.
• The culture of our company values building relationships with customers. We also value finding ways to make our services efficient to optimize profit and growth for the business. We strive to find a good balance between these two.

Benefits: Health Insurance (company subsidized). 8 paid holidays. 2 weeks vacation after 1 year of service, Optional vision and dental insurance

Job Type:

Full-time Salaried at will employee

Compensation:

First year salary and bonus expectation - $48,000 - $58,000. Candidates with excellent performance could earn over tha

Application:

Interested candidates should submit a resume, including salary requirements, via the Indeed website or via email to beths@zippdelivers.com . No calls, please

Zipp Express is an AA/EOE, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation) and any other characteristic protected by Law.

Job Type: Full-time

Pay: $40,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell me about a time when you had to build rapport quickly with a customer or prospect over the phone. What did you do, and what was the outcome?
• Describe a situation where you were managing many leads, customers, or tasks at the same time. How did you stay organized and prioritize your work?
• Tell me about a time when you lost a sale or a customer opportunity. What happened, and what did you learn from it?
• Give me an example of a difficult or frustrated customer you worked with. How did you handle the conversation?
• Describe a time when you exceeded a sales goal or performance metric. What specifically contributed to your success?
• Tell me about a time when you had to stay persistent with a prospect who was initially unresponsive or uninterested. What approach did you take?
• Describe a situation where you had to learn a new product, system, or industry quickly in order to perform your job effectively.
• Tell me about a time when you made a mistake with a customer or internal process. How did you handle it?
• Give me an example of when you had to work closely with another department (operations, customer service, accounting, etc.) to solve a customer issue or complete a sale.
• Describe a time when you had to handle rejection repeatedly while still maintaining motivation and professionalism.
• Tell me about a customer interaction where you uncovered a need the customer had not initially mentioned. How did you identify it?
• Describe a situation where you improved a process, script, follow-up method, or workflow that made you or your team more effective.
• Tell me about a time when you had competing priorities from customers, coworkers, or managers. How did you decide what to handle first?
• Give me an example of a time when your communication skills directly helped close a deal or strengthen a customer relationship.

Ability to Commute:

• Earth City, MO 63045 (Preferred)

Work Location: In person