About NetConnect

For over 34 years, NetConnect, Inc. has delivered enterprise-grade IT infrastructure, cloud engineering, and cybersecurity operations to businesses across the NYC Metro area. As a Managed Service Provider (MSP) we combine deep technical expertise with the responsiveness of a local team supporting everything from Google’s GSuite, Microsoft 365 and Azure architecture to on-premises servers and endpoint security for clients across the NYC metro area.

Position Summary

We're looking for a Level 3 Engineer who is equally comfortable troubleshooting a stuck printer as they are architecting and securing a client's Microsoft 365 and Azure environment. This is a hybrid role: you'll serve as one of the senior escalation points for our service desk, lead cloud and security implementations, and maintain on-site servers and infrastructure for our clients. You'll also be expected to bring current knowledge of AI-driven tools and how they apply to IT operations, security, and compliance.

Key Responsibilities

Cloud, GSuite, & Microsoft 365 / Azure

● Design, implement, and administer Microsoft 365 and Azure environments, including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, and OneDrive

● Manage Azure infrastructure services, virtual machines, and hybrid identity/hybrid cloud configurations

● Deploy and manage endpoint management through Microsoft Intune and Windows Autopilot

● Working knowledge of Google Workplace (Gmail, Docs, Drive, Admin Console)

● Lead client cloud migrations from on-premises or private cloud into Microsoft 365/Azure

Security & Compliance

● Implement and manage security controls across client environments: Conditional Access, MFA, Microsoft Defender Suite, and Microsoft Purview

● Support data protection, retention, and governance policies to meet client compliance obligations (e.g., NIST/CIS, HIPAA, CMMC, SOC2, PCI as applicable)

● Conduct security reviews, assist in risk assessments, and document findings with recommendations for clients and internal leadership

● Automate security monitoring and incident response workflows using PowerShell and related scripting/automation tools

Managed Services, Servers & Desktop Support

● Act as the senior escalation point for Tier 1/Tier 2 tickets, advanced troubleshooting across servers, networking, virtualization, and cloud services

● Maintain and support on-site client servers, including Windows Server and Active Directory environments, alongside cloud workloads

● Get hands-on with desktop and print environments PCs, printers, and end-user hardware when issues need to be resolved in person

● Maintain accurate documentation: configurations, network diagrams, and implementation details for every client environment

AI & Emerging Technology

● Evaluate and apply AI-based tools (e.g., Microsoft Copilot, Security Copilot, ClaudeAI) to improve service delivery, security monitoring, and operational efficiency

● Stay current on how AI is reshaping cloud administration, threat detection, and compliance monitoring, and bring that knowledge back to the team

Requirements

Experience

● 5+ years of experience in IT support, systems engineering, or infrastructure roles, with prior MSP experience strongly preferred

● 3+ years of hands-on experience administering Microsoft 365 and Azure at an enterprise or multi-client scale

● Demonstrated experience with Windows Server administration, Active Directory, and virtualization (Hyper-V, VMware, or Azure)

● Experience supporting hybrid environments, cloud plus on-premises servers, network hardware, and desktop/print infrastructure

Certifications (held or in progress)

● Microsoft 365 Certified: Administrator Expert, or Microsoft Certified: Identity and Access Administrator Associate

● CompTIA Security+, Network+, or Cloud+

● Microsoft Certified: Azure Administrator Associate (preferred)

Skills

● Strong working knowledge of Entra ID, Exchange Online, Intune, Conditional Access, and Microsoft Defender

● Proficiency with RMM and PSA tools (ConnectWise, & Auvik), and backup solutions (Axcient)

● PowerShell scripting for administration and automation

● Solid networking fundamentals: firewalls, VLANs, switches, VPNs, SASE, and wireless

● Comfortable working directly with non-technical end users as well as IT leadership and vendors

Other Requirements

● Valid driver's license and reliable transportation, this role requires regular travel to client sites across NY and NJ

● Based out of, and available for, in-office work at our Staten Island headquarters

Pay: $105,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person