Warehouse Operations Manager Responsibilities:

• Engage with internal customers and gain an understanding of their current and future needs
• Shape the customer-facing vision of the team and the roadmap for internal activities in support of the vision
• Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels
• Responsible for leading logistics vendors’ execution in a manner that is compliant with Meta policies and procedures
• Develops, implements, and manages operational and financial objectives and key results (OKRs) through key performance indicators (KPIs). Collaboratively influences change within supply chain and external vendors
• Develop standards, metrics, and procedures that maximize deployment efficiency
• Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory. and other related metrics
• Enable effective operational performance & execution across Meta’s multi-echelon supply chain
• Assist in meeting Sarbanes-Oxley requirements that apply to operations and inventory control within the warehouse
• Perform root cause analysis on discrepancies related to 3PL operations
• Develop and maintain standard operational procedures (SOPs) that leverage best practices and streamline the global warehouse operations for scalability into new regions while also providing training platforms for new vendors
• Engage with internal customers to gain an in-depth understanding of their current and future distribution needs
• Shape the customer-facing strategy of the team and roadmap internal activities in support of the overall mission
• Collaborate with cross-functional teams and stakeholders to align logistics operations with organizational goals and objectives, and to identify and prioritize initiatives to optimize proficiencies and develop/scale operational management practices
• Analyze data and metrics to identify trends, opportunities, and challenges, and develop strategies to address them
• Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory

Minimum Qualifications:

• Experience in managing outsourced transportation logistics services
• Hands-on working experience with logistics management systems
• Demonstrated leadership experience, such as influencing partners, organizations, successful mentoring, supporting the growth of other employees and teams, etc
• 7+ years of experience in global logistics, distribution, or supply chain management, with a proven track record of success in operations
• Operational experience at a logistics provider and distribution experience
• Established competence to leverage quantitative and qualitative data to identify trends and drive optimal supply chain execution, including standardizing data analysis across cross-functional partners (e.g., finance, planning, fulfillment)
• Experience driving continuous improvement, development, standardization, and the implementation of processes and systems

Preferred Qualifications:

• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Master's degree in Supply Chain Management, Industrial Engineering, Operations, or an MBA
• Knowledge of ERP, WM, TMS, and dock schedulers
• Experience identifying operational inefficiencies and implementing process improvements in logistics or supply chain environments
• Understanding of relational database structures and systems to help move the field of analysis towards automation integration
• Experience in logistics operations in a global, high-growth, and automated environment
• Experience working in or with the import/export environment of a 3PL or carrier
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

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