• Develop and execute the operational strategy for the People Operations function in alignment with organizational and People priorities.
• Translate enterprise People strategies into scalable operational processes, systems, and service delivery models.
• Establish operational priorities, annual goals, and key performance indicators that support organizational growth and operational excellence.
• Build trusted partnerships through collaboration, consultation, and operational leadership that enable leaders and functional areas to achieve business objectives.

• Lead the organization’s People Operations function, ensuring exceptional service delivery throughout the employee lifecycle.
• Develop standardized processes, service standards, governance practices, and operating procedures that improve efficiency, consistency, and quality.
• Continuously evaluate operational performance and implement improvements that enhance the employee and manager experience.
• Lead business continuity planning for People Operations and establish operational resiliency through documented procedures and cross-training.

• Recruit, develop, coach, and lead a high-performing People Operations team.
• Foster a culture of accountability, collaboration, continuous improvement, customer service, and operational excellence.
• Establish performance expectations, provide ongoing coaching, and create development opportunities that strengthen team capability and prepare employees for future growth.
• Build operational knowledge and cross-functional expertise to ensure continuity across People Operations functions.

• Oversee operational execution of the employee lifecycle from recruitment through separation.
• Ensure timely and accurate onboarding, employee changes, transfers, promotions, offboarding, and records administration.
• Develop workflows that create a seamless employee experience while ensuring compliance and operational consistency.
• Maintain accurate employee records and documentation in accordance with legal and organizational requirements.

• Provide operational leadership for benefits administration, leave administration, and payroll services.
• Oversee relationships with third-party administrators, payroll providers, brokers, carriers, and operational vendors.
• Ensure accurate, timely, and compliant administration of employee benefit and payroll programs.
• Partner with the Employee Relations team to support operational execution of leave administration, ADA accommodations, and related employment processes while maintaining clear ownership of compliance and employment practices within Employee Relations.

• Serve as the business owner for HR technology and People systems.
• Develop the People technology roadmap in partnership with Information Technology and organizational leadership.
• Lead implementation, optimization, automation, and continuous improvement of People systems and digital solutions.
• Ensure data integrity, security, system effectiveness, and user adoption across all People technologies.
• Evaluate emerging technologies and recommend innovative solutions that improve operational effectiveness and the employee experience.

• Own the enterprise People Operations dashboard and operational workforce metrics.
• Develop executive and Board-level reporting that provides meaningful workforce insights.
• Partner with functional People leaders to consolidate enterprise People metrics into an integrated People scorecard.
• Analyze workforce data and operational trends to support strategic decision-making and continuous improvement.
• Establish governance for workforce reporting, data quality, and People analytics.

• Develop operational governance practices that support consistency, accountability, and operational excellence across the People function.
• Establish and maintain standard operating procedures, documentation, and operational controls.
• Identify operational risks and implement mitigation strategies that protect organizational effectiveness and business continuity.
• Support audits, regulatory reviews, and operational compliance initiatives in partnership with Employee Relations, Finance, Internal Audit, and business leaders.

• Provide operational leadership for People vendors and strategic partners, including People technology, payroll, benefits administration, recruiting, background screening, learning platforms, recognition programs, and other People services.
• Establish performance expectations and service level agreements for operational vendors.
• Evaluate vendor performance and recommend opportunities to improve service quality, efficiency, and value.

• Champion a culture of continuous improvement throughout the People function.
• Identify opportunities to simplify processes, improve service delivery, reduce administrative burden, and enhance operational effectiveness.
• Lead cross-functional improvement initiatives that strengthen efficiency, scalability, and employee experience.
• Leverage technology, automation, and data to modernize People Operations.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field required
• 8-10 years of progressive Human Resources experience with strong operational focus required
• Deep expertise in employee relations, including complex and sensitive matters required
• Proven success in executing talent acquisition strategies and hiring outcomes required
• Demonstrated ability to build and implement processes, programs, and systems
• Hands-on experience with HCM/HRIS platforms (e.g., ADP, Workday, UKG)
• Hands-on experience with HR Acuity preferred
• Strong analytical capability with the ability to translate data into action
• Excellent project management skills with a track record of execution and follow-through
• Ability to think ahead while staying grounded in day-to-day delivery
• Strong communication and influencing skills across all levels of the organization
• Regular and reliable attendance is required.

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