• Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System
• Collects, verifies, and processes essential caller information quickly and accurately
• Provides pre-arrival and post-dispatch instructions to callers as appropriate
• Dispatches and coordinates EMS resources to ensure timely and appropriate response
• Monitors all communications to maintain operational efficiency and ensure the safety of responding units
• Operates under the supervision of an EMS Communications Supervisor
• Performs duties in both the communications center and field settings, as needed
• Completes all required reports and documentation accurately and in a timely manner
• Supports the overall efficiency of EMS operations through effective communication and coordination
• Represents University Hospital and EMS in a professional, courteous, and positive manner at all times

• Minimum of two (2) years of EMS experience required
• At least one (1) year of public safety dispatching experience preferred
• Spanish-speaking ability is desirable
• Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in accordance with PEOSHA standards

• Required Certifications:
  • NJ Basic Telecommunicator Certification
  • NJ Emergency Medical Dispatcher (EMD) Certification or an equivalent certification approved by EMS Department Management
  • Emergency Medical Technician (EMT) Certification from one of the following:
    • National Registry
    • NJ, PA, NY, DE, MD, VA, WV, DC, or any Atlantic EMS Council member state
  • OR NJ Mobile Intensive Care Paramedic (MICP) or Mobile Intensive Care Nurse (MICN) certification
  • American Heart Association (AHA) BLS for Healthcare Providers
  • ICS Level 100 Certification
  • NIMS Awareness Certification
• Additional Certification Requirements:
  • NJ EMT reciprocity must be obtained within six (6) months of hire

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