S ummary:

The Distribution Support team serves to provide excellent service to Distribution personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs)) regarding one or more disciplines (life, personal, ag & commercial). The Distribution Support Specialist II contr ibutes a hig h level of service to one or more lines of business (life, personal, ag & commercial).

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate , and employees are expected to work overtime when required .

This is a 100% in -o f f ice position. Candidates must be able to work on-site at a designated company o f f ice during standard business hours.

Essential Responsibilities :

• Answers telephone calls promptly providing solutions to the caller’s questions.

• Answers e-mails promptly providing solutions to the writer’s questions.

• Documents content o f calls and e-mails.

• Contacts new interns/agents/MLGAs to con f irm set-up and f amiliarize with resources.

• Participates in project teams f or assigned system development, enhancement, testing and training.

• Assists with training o f new team members.
  

Quali f ications / Experience Required:

• High school diploma.

• Minimum o f two years o f customer service experience required .

• Supervisory/management experience not applicable.

• Knowledge o f insurance required ; in-dept h knowle dge o f lines o f business f or at least one discipline (li f e, personal or commercial).
  

Pre f erred Quali f ications:

• Associate degree or equivalent work experience.

• Insurance operating systems experience; in-depth knowledge o f operating systems.

• Insurance designation

Salary range is $37638 - $57000