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JetBlue
3.6
Analyst CTS - OSC
Orlando, FL
$68K - $93K (Glassdoor est.)
Must be in possession of valid travel documents with the ability to travel in and out of the United States. Certifications (Microsoft, Networking, programming……
30d+
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First Commonwealth Bank
3.4
Financial Solutions Branch Manager Business Banker
Wexford, PA
Easy Apply
A valid driver’s license and local and/or regional travel required. B. Support your SSM to develop, train and empower your team to grow existing and new……
16d
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Demant
3.5
Hearing Instrument Specialist (Flex/Hybrid/Mobile)
Princeton, NJ
$60K - $75K (Employer provided)
The Audiologist acts in accordance with required industry and state professional licensing standards and local practice scope and is responsible for growing and……
30d+
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University of Michigan
4.3
Ophthalmic Assistant Novice (TEMP)
Ann Arbor, MI
$42K - $55K (Glassdoor est.)
After successfully completing the academic and skill-based training period and certification, you will then be considered for regular full-time employment as an……
30d+
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State of New York Mortgage Agency
3.6
Investigative Officer 1/Investigative Officer Trainee (NY HELPS), WCB Item #1263
Jamaica, NY
$55K - $80K (Employer provided)
Types of Investigative experience that could be considered qualifying: experience in such positions as police detective, insurance investigator, licensed and……
2d
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Smith+Nephew
4.0
Mobile Field Logistics Specialist (Denver, CO)
Denver, CO
$20.20 - $30.28 Per Hour (Employer provided)
Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field……
30d+
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Smith+Nephew
4.0
Field Logistics Specialist (Charlotte, NC)
Charlotte, NC
$52K - $75K (Glassdoor est.)
Assign local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled to mobile field logistics personnel.…
30d+
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NYU Langone Health
4.3
Assistant Manager-Essex & OSC SPD-Day Shift (35 hours)
New York, NY
$66K - $95K (Employer provided)
Current certification for Central Service by an accredited agency – Healthcare Sterile Processing Association (HSPA). Position Type: Full-Time/Regular.…
30d+
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University of Colorado
3.8
Medical Assistant - Photographer
United States
$42K - $51K (Employer provided)
Must be able to play an active role doing rounds in waiting rooms and clinical rooms as needed. Must be able to interact and communicate with back-end team via……
30d+
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Lawrence Livermore National Laboratory
4.3
Social Media Strategist
Livermore, CA
$96K - $117K (Employer provided)
Best Places to Work
Contribute multimedia production for social (graphics, short videos, motion graphics, reels, livestream support), including partnering with digital……
5d
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City of Bridgeport, Connecticut
3.4
Support Specialist II
United States
$63K (Employer provided)
A Valid US driver's license is required. An A+ certification required; Network certification a plus. Associates Degree in computer science or related field……
30d+
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JetBlue

3.6

Analyst CTS - OSC

Orlando, FL

$68K - $93K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Position Summary

The Analyst IT Crewmember Technology Services (CTS) Support (Mac Specialist) provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Essential Responsibilities

Provides support for Apple products throughout the infrastructure, including Apple Provisioning Units (APU’s), MacBooks, iPads and iPhones
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Serves as escalation point and provides Tier 2 and 3 support
Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
Coordinates resolution of incidents/requests from beginning to end with internal and external resources
Monitors, maintains and supports systems and user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Collaborates with non-IT teams on projects including Moves/Adds/Changes
Maintains documentation of requests per JetBlue standards
Creates, maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience supporting Apple devices in an enterprise environment
Three (3) years’ experience in IT hardware and application support
Experience with Apple Provisioning Utility, Workspace One and Jamf
Experience supporting latest operating systems
Experience implementing and supporting applications
Experience using desktop deployment packages
Available for occasional overnight travel (40%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

Bachelor’s Degree
Certifications (Apple Certified Support Professional)
Certifications (Microsoft, Networking, programming languages)
One (1) year of experience in a call center environment
Knowledge of Microsoft desktop and server products
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP, DHCP, DNS
Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Knowledge of mobile devices

Crewmember Expectations:

Regular attendance and punctuality
Able to work variable hours, flexible shifts, including holidays and weekends
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

See company reviews

Base pay range

The minimum salary is $68K and the max salary is $93K.

$68K – $93K/yr (Glassdoor est.)

$80K

/yr Median

Orlando, FL

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.6

Recommend to a friend
Approve of CEO
CEO: Joanna Geraghty
222 Ratings

JetBlue

3.6

Analyst CTS - OSC

Orlando, FL

$68K - $93K (Glassdoor est.)

JetBlue

3.6

Analyst CTS - OSC

Orlando, FL

$68K - $93K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Position Summary

Essential Responsibilities

Provides support for Apple products throughout the infrastructure, including Apple Provisioning Units (APU’s), MacBooks, iPads and iPhones
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Serves as escalation point and provides Tier 2 and 3 support
Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
Coordinates resolution of incidents/requests from beginning to end with internal and external resources
Monitors, maintains and supports systems and user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Collaborates with non-IT teams on projects including Moves/Adds/Changes
Maintains documentation of requests per JetBlue standards
Creates, maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience supporting Apple devices in an enterprise environment
Three (3) years’ experience in IT hardware and application support
Experience with Apple Provisioning Utility, Workspace One and Jamf
Experience supporting latest operating systems
Experience implementing and supporting applications
Experience using desktop deployment packages
Available for occasional overnight travel (40%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

Bachelor’s Degree
Certifications (Apple Certified Support Professional)
Certifications (Microsoft, Networking, programming languages)
One (1) year of experience in a call center environment
Knowledge of Microsoft desktop and server products
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP, DHCP, DNS
Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Knowledge of mobile devices

Crewmember Expectations:

Regular attendance and punctuality
Able to work variable hours, flexible shifts, including holidays and weekends
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

See company reviews

Base pay range

The minimum salary is $68K and the max salary is $93K.

$68K – $93K/yr (Glassdoor est.)

$80K

/yr Median

Orlando, FL

Working here doesn’t have to be a secret

3.6

Recommend to a friend
Approve of CEO
CEO: Joanna Geraghty
222 Ratings

19 Mobile osc jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret