• Applies technical knowledge of products and systems to enter ILEC & CLEC commercial orders into order entry system with limited information received from Sales. This activity would include but is not limited to interpreting and verifying that all product and network requirements are met on the incoming order and it is reflected correctly in the applicable systems. Also, additional activities would include but are not limited to selecting provisioning plans by verifying all products and network requirements are met, task generation for all departments within TDS, TN assignment, assigning a variety of products and circuits, problem solving and troubleshooting with other carriers and departments within TDS. Need to understand and apply product guideline rules and product sets and work with Sales team, Customers or Carriers to make corrections. Responsible for accurate and timely order generation.
  • Manage multiple orders, tasks and follow up work that is time sensitive and take necessary actions to update the order entry system to ensure timely delivery of services to customers.
• Work closely with Sales and Customer Service to understand the needs of the customer and ensure that the order contains all requirements to be provision service to the customer as requested.
• Process orders into SMS800 and Carrier systems for toll free service ordering and activation. Troubleshoot service problems with 800 services.
  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
• Keep up to date on new product offerings and process changes associated with these products and apply this information to order provisioning processes.

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 3+ years telephony experience and/or customer service and/or data entry.

• 1+ years’ experience using a PC with various software packages.
• 6+ months experience working with detailed data.
• Experience working in a team environment
• Must be able to type at least 45 WPM +
• Manages multiple tasks and prioritizes well
• Quality is critical. Detail orientation is key. Attention to detail in assembling and submitting access service requests and loop service requests
• Ability to work well with variety of different people throughout the TDS team
• Familiarity with industry practices involving loop ordering and number portability
• Excellent organizational skills to monitor and prioritize multiple activities at once
• Willingness to work and make decisions in a rapidly changing and uncertain environment
• Effective skills in process development and continuous process improvement
• Must have a genuine desire for customer satisfaction.
• Knowledge of advanced telecommunication products and provisioning practices
• Working knowledge of COBRA, MARTENS, SABRE, DESI, RNW, MetaSolv, NPAC, SAG, Verigate, IMA, SMS800, INAT, RMS, and Crystal Enterprise

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Program

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.