Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

We are looking for a System Engineer for our NetOps team to help maintain and optimize our R&D IT infrastructure. You will handle monitoring, incident response, systems administration, cloud operations, and automation — keeping our environment stable, secure, and efficient. This job is located in Cleveland and is an onsite position.

Key Responsibilities

• Set up and monitor infrastructure alerts; triage, resolve, and respond to escalated incidents as needed.
• Administer user accounts, monitor endpoints, alerts, and patch workflows through the NinjaOne RMM platform.
• Manage OS/firmware image lifecycles, asset inventory, and software license compliance.
• Maintain backup schedules and recovery testing using SQL Backup Master.
• Provision and manage AWS cloud services & resources including S3 storage.
• Configure and troubleshoot network infrastructure: firewalls, cellular gateways, VLANs, VPNs, DNS, and DHCP.
• Build and maintain scripts and automation workflows to reduce manual effort.
• Document systems, configurations, and procedures to support knowledge sharing and compliance.
• Collaborate with cross-functional teams to plan, implement, and support IT projects and technology upgrades
• API setup and integration to facilitate data sharing of different systems

Experience and Education

• Experience with RMM tools, and remote management.
• Working knowledge of AWS services (S3, IAM).
• Scripting experience in PowerShell, Bash, or Python.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wireless, and firewalls.
• Strong troubleshooting skills and ability to clearly document processes.
• Experience managing devices and servers (Windows and/or Linux environments).
• Vulnerability management experience

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field

Accepted in lieu of a degree:

• Relevant certifications (CompTIA Cloud, Security, or Network+, CCNA, AWS, Azure certs)
• Equivalent hands-on work experience (3–5 years for this type of role

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing,

veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at hr@arrowinternational.com.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.