Monitor the infrastructure and network by responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

Certifications Required: Security+ CE; CCNA

Five plus (5+) years of IT experience required.</p><p>Highschool Diploma or GED

This position is currently accepting applications.