Job Description: Regional Network Specialist

Position Title

Regional Network Specialist

Department

Network Operations / Regional Management

Reports to

Regional Network Manager / Director of Network Operations

Supervision Scope

Regional DSPs, Franchisees, and Stations

Compensation
$24/hr

Work Location

Hayward,CA

Travel Requirement

High-frequency regional travel (station/carrier site visits)

1. Position Overview

We are looking for a dedicated and operationally savvy Regional Network Specialist to support and execute the day-to-day management of our regional logistics network. In this hands-on role, you will work closely with DSPs (Delivery Service Providers) , franchisees, and line-haul trucking carriers to ensure smooth, efficient, and compliant operations across your assigned territory.

This role requires a strong blend of on-the-ground execution and analytical thinking. The ideal candidate is a proactive problem-solver with excellent communication and interpersonal skills, a strong sense of ownership and self-motivation, and the flexibility to thrive in a fast-paced environment with overtime during peak periods and frequent business travel.

2. Key Responsibilities

2.1 DSP (Delivery Service Provider) Performance Management

• Support the daily operations and periodic (monthly/quarterly) KPI assessments of all DSPs within the region; assist in developing and tracking improvement action plans.
• Conduct on-site visits and performance reviews to ensure DSPs meet delivery timeframes and service quality standards.

2.2 Regional Station Operations Support

• Assist in the daily operational management of all stations in the region, covering staff scheduling, site 6S standards, equipment/material allocation, and abnormal shipment handling.
• Monitor station-level metrics (e.g., delivery success rate, damage rate, package backlogs) and report findings to management with actionable recommendations.

2.3 Full-Cycle Franchisee Support

• Support the entire franchisee lifecycle, including recruitment screening, contract documentation, daily coordination, and exit procedures.
• Act as the primary point of contact for franchisee inquiries; escalate and resolve operational, facility, or system issues in a timely manner.

2.4 DSP & Franchisee Resource Development

• Assist in identifying, vetting, and onboarding high-quality DSP carriers and franchisee partners to support regional business growth.
• Participate in commercial negotiations, due diligence, and new-partner onboarding training sessions.

2.5 Station & Franchisee SOP Compliance Inspection

• Conduct regular on-site audits and video monitoring reviews to ensure strict adherence to standard operating procedures (SOPs) at stations and franchisee locations.
• Document compliance findings, identify gaps, and support corrective action implementation.

2.6 Feeder/Line-Haul Trucking Coordination

• Assist in planning and dispatching regional feeder/line-haul trucking capacity to optimize trunk-feeder connectivity and reduce per-unit transportation costs.
• Coordinate with contracted fleets and independent drivers, tracking on-road transit times, fuel consumption, and safety performance.

2.7 Headquarters Network Management Liaison

• Support the rollout of network policies, projects, and campaigns from headquarters; assist in local deployment, training, and execution tracking.
• Collect and consolidate regional performance data, competitive intelligence, and policy feedback for timely reporting to headquarters.

3. Qualifications

3.1 Basic Requirements

• Bachelor's degree or above in Logistics Management, Transportation, Supply Chain Management, Business Administration, or a related field.
• [Insert number, e.g., 1–3+] years of experience in logistics/express/courier network operations or a related operational role.

3.2 Preferred Experience (Either or Both)

• Last Mile delivery industry experience, with familiarity with courier station operations or micro-fulfillment center models;
• Trucking / Line-Haul / Feeder transport experience, with knowledge of vehicle dispatch, cost tracking, or driver coordination.

3.3 Core Competencies & Personal Attributes

• Strong communication and interpersonal skills (Mandatory) : Able to effectively coordinate with internal teams, external partners, franchisees, and frontline staff; skilled at conflict resolution and relationship management.
• High sense of responsibility and self-motivation (Mandatory) : Takes ownership of assigned tasks and regional metrics; proactively identifies issues and drives solutions without constant supervision.
• Resilience and adaptability: Willingness to work overtime as needed (e.g., during peak sales campaigns, month-end volume surges);
• Willingness to travel frequently for on-site inspections and partner visits across cities and counties within the region.

3.4 Technical Skills

• Proficiency in Microsoft Office Suite (Excel for data reporting and PowerPoint for presentations); experience with logistics management systems is a plus.

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person