Operations Technology and Data Analyst – Insights, ESG & Operations

Position Summary

A high-caliber Operations Technology & Data Manager will oversee the technical infrastructure and data strategy for our premier food service program at a Key Account Client in the US. They will be responsible for leveraging data to optimize the food program while vetting and implementing cutting-edge food-tech platforms. This role is critical in transforming operational, ESG, and business data into clear, actionable insights. This position is highly cross‐functional, partnering with operations, ESG, finance, culinary, and marketing teams to ensure that data is presented in digestible, and compelling formats while upholding rigorous compliance and reporting standards.

Key Responsibilities

Reporting, Analysis & Data Visualization

• Develop and maintain dashboards to track key performance indicators, recurring reports, and ad‐hoc analyses that simplify complex data for diverse audiences.
• Develop visualizations that clearly communicate trends in operations, customer experience, ESG metrics, and business performance.
• Ensure data accuracy by validating, cleaning, and reconciling datasets as part of monthly and quarterly reporting cycles.
Translate complex data sets into actionable insights for the executive leadership team and the client.

AI‐Enabled Insights & Automation

• Use AI‐assisted reporting and summarization tools to streamline workflows and enhance data clarity.
• Apply basic machine‐learning–assisted techniques (e.g., trend detection, sentiment analysis) under the guidance of technical partners.
• Identify opportunities to automate manual reporting tasks to improve efficiency and consistency.

IT Platform Management & Vetting

• Lead the end-to-end lifecycle (vetting, testing, and deployment) of food service technologies for system implementation.
• Act as the primary point of contact for third-party software vendors, ensuring SLAs are met and platforms are optimized for the client environment.
Serve as the first line of support for high-level technical issues within the tech stack.

Liaison & IT Compliance

• Cross-Functional Collaboration by acting as the technical translator between our Corporate IT department and Client’s Internal IT/Security teams.
• Ensure all software and hardware deployments comply with our internal and client’s strict data privacy, and networking security protocols.
• Manage the integration of food service hardware within the corporate networks.

Preferred Qualifications

Education: Bachelor’s degree in Information Systems, Business Analytics, Data Science, IT project management, or a related field.

• Experience: 5+ years of experience in technical project management or operations analytics. Experience within the food service, facilities management, or hospitality industry is highly preferred.
• Tech Stack: Proficiency in SQL, Tableau/PowerBI, Looker, Google Data Studio, and advanced Excel. Experience with food-tech platforms is a plus.

Core Competencies: This role is ideal for a detail‐oriented, creative problem-solver who enjoys building reports, visualizations, and analysis that help leaders make data‐driven decisions.

• Analytical Mindset: Ability to identify trends in large data sets and turn them into operational improvements. Experience with data cleaning, feature identification, and building intuitive visual dashboards.
• Technical Literacy: Comfortable discussing API integrations, network security, and cloud architecture with technical engineers. Ability to work with AI‐based tools to enhance reporting outputs.
• Communication: Exceptional ability to communicate technical concepts to non-technical stakeholders. Strong visual storytelling skills.
• Adaptability: Thrives in a fast-paced, "fail-fast" environment where innovation is encouraged. Ability to draw meaningful conclusions from complex datasets.
• Mindset & Interpersonal Qualities: High attention to detail with a commitment to accuracy and compliance. Curiosity, creativity, and a desire to continuously learn new tools and methods.
  

Physical Demands & Work Environment

• Sitting at a computer for long periods of time, at least 90% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $105000.00 per year - $127200.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.