Salary Grade : 12

SUMMARY:

Performs a wide variety of service and operational duties in support of residential, commercial and consumer loan operations. Performs a variety of investor reporting and accounting duties in support of the residential lending secondary market function in conformance with established Investor and Bank policies and procedures. Resolves issues and provides internal and external customer support. Provides outstanding customer service efficiently, effectively and in conformance with Investor, State and Federal regulatory guidelines.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Operational Responsibilities

Customer Service

Compliance

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:

• Associates degree or equivalent experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum one year banking or financial services experience preferably in a loan servicing/support environment.
• Demonstrated ability to handle confidential information.
• Ability to produce large volumes of accurate work within defined time guidelines.
• Knowledge of accounting fundamentals.
• Strong understanding of loan systems.
• Ability to exercise independent judgment.
• Ability to handle multiple tasks while paying attention to financial and administrative details.
• Computer skills to include Word, Excel, and Adobe.
• Strong interpersonal and communication skills. Requires the ability to handle frequent communication with internal and external customers.

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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