#10877 Job Description
Senior Associate, Travel & Expense Operations

Position Summary

We are seeking a detail-oriented Senior Associate, Travel & Expense Operations to support the day-to-day administration of our corporate travel and expense program. This role will be responsible for reviewing and processing employee expense reports, managing corporate card activities, supporting travel and expense systems, and ensuring compliance with company policies.

The ideal candidate has hands-on experience with Concur, strong analytical and customer service skills, and enjoys working in a fast-paced, collaborative environment. Experience with Navan and global travel and expense operations is a plus.

Responsibilities

Travel & Expense Administration

• Review and process employee expense reports in Concur, ensuring accuracy, completeness, and compliance with company policies.
• Respond to employee questions regarding expense reports, reimbursements, and system access.
• Support day-to-day administration of travel and expense platforms, including Concur and Navan.
• Troubleshoot and escalate system issues as needed while partnering with Finance and IT teams.

Corporate Card Management

• Support the corporate credit card program, including new cardholder setup, maintenance, and issue resolution.
• Research and resolve outstanding transactions, reimbursement discrepancies, and corporate card exceptions.
• Monitor timely submission of expense reports and follow up with employees regarding overdue items.

Compliance & Controls

• Ensure travel and expense transactions comply with company policies and internal controls.
• Maintain accurate documentation to support audits and compliance requirements.
• Assist with internal and external audit requests by gathering supporting documentation.
• Identify recurring policy exceptions and recommend process improvements.

Operations & Reporting

• Coordinate daily workflow with shared services or offshore processing teams to ensure timely and accurate processing.
• Monitor processing quality and assist with training and onboarding of team members as needed.
• Prepare and distribute operational reports related to expense activity, processing metrics, and compliance.
• Identify opportunities to improve processes, increase efficiency, and enhance the employee experience.

Qualifications

Required

• 4–6 years of experience supporting corporate Travel & Expense operations.
• Hands-on experience processing employee expense reports using Concur.
• Experience administering corporate credit card programs.
• Strong understanding of expense reimbursement policies and compliance.
• Excellent attention to detail and ability to manage a high volume of transactions accurately.
• Strong communication and customer service skills.
• Advanced proficiency in Microsoft Excel.

Preferred

• Experience with Navan.
• Knowledge of SOX controls or audit support.
• Experience in a multi-entity or global organization.
• Experience working with shared services or offshore teams.
• Familiarity with reporting tools such as Power BI, Alteryx, or similar analytics platforms.

What We're Looking For

• Highly organized with exceptional attention to detail
• Strong problem-solving and analytical skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Collaborative team player with a customer-focused mindset
• Continuous improvement mentality with a desire to streamline processes