The Landline Company

Primary Address: Santa Rosa, CA 95403

Secondary Address: San Francisco, CA 94128

landlineco.com

About Us:
The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Sun Country, Delta, Jet Blue, and Air Canada.

We are launching service between Santa Rosa/Sonoma County and San Francisco, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:
We are seeking an Operations Manager to join our team, responsible for overseeing all of Landline's customer-facing operations between airports, including 40 – 50 frontline staff members. This operation runs from 5:00 AM – 1:30 AM with a team of Station Supervisors (lead-on-duty), Customer Service Agents, Motorcoach Drivers, Airport Escort Drivers (based in SF), and a leader supporting Maintenance/Training.

In this role, you will oversee daily operations, support frontline agents and drivers, and ensure a seamless passenger experience for customers. Our station operates within a secured airport environment, and the Operations Manager is accountable for the team's compliance with TSA and airport security requirements. You'll complete Ground Security Coordinator (GSC) training, manage SIDA badge access, and ensure your team members complete and maintain their own security training and credentials.

This role will ideally start the week of Aug 10 with a fast interview process.

What You'll Do:

• Oversee all customer-facing operations at our station, which begin daily operations at 5:00 AM
• Hire, train, and evaluate employees and maintain standard operating procedures for all team members
• Clearly communicate company and operational performance standards to team members and drive achievement
• Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
• Effectively communicate goals, opportunities, and challenges to company leadership
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Monitor budgeted labor hours and staffing levels, making necessary scheduling adjustments to maintain operational efficiency while meeting service and budget expectations.
• Monitor and oversee all inbound and outbound bus departures, ensuring on-time departures and arrivals through proactive coordination with station team members, drivers, and operational partners.
• Proactively observe employee and driver performance, providing coaching, retraining, and recertification as needed to ensure compliance with operational standards, safety requirements, and customer service expectations.
• Maintain all Sensitive Security Information (SSI) documents and records in compliance with applicable regulations, ensuring they are secure, accurate, and kept up to date.
• Establish and maintain strong working relationships and effective communication with employees, airport partners, airline partners, and other operational stakeholders to ensure seamless day-to-day operations.
• Maintain company property to standards.
• Represent the Landline brand and be an example of our customer-first principles.
• Resolve escalated customer complaints.
• Ensure compliance with TSA, airport security, Ground Security Coordinator (GSC), and SIDA badge requirements while maintaining all required security training and credentials for personnel.
• Perform all other duties as assigned.

What We’re Looking For:

• 8 years of management experience in an operationally intensive, shift-based business
• Previous commercial aviation or ground transportation experience is preferred
• Experience working with an airline Passenger Service System is preferred
• Bachelor’s degree in relevant field or equivalent education preferred
• Proven success in a team environment
• Ability to prioritize tasks and manage multiple projects simultaneously
• Well-developed leadership skills and the ability to motivate team members working toward a common goal
• Positive attitude and strong work ethic
• Excellent verbal and written communication skills

This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:

• Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements
• Applicants must successfully complete TSA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA)

Shift:
This operation runs 7 days a week, including holidays, with shifts starting at 5:00 AM until around 1:30 AM when the final bus returns.

The Landline Company is an Equal Opportunity Employer.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Premium Benefits Package:

• PTO
• Flight perks with Air Canada and Sun Country Airlines for employees and eligible family members
• Up to $10,000/year in company-paid benefits
• ⁠401(k) retirement plan
• ⁠Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
• Employee Assistance Program
• Airline Credit Union banking
• Health Savings Account (HSA) and Flexible Spending Account (FSA)

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• This operation runs 7 days a week, including holidays, with shifts spanning 5:00 AM to 1:30 AM. As the Operations Manager, you'll need availability across early mornings, late nights, weekends, and holidays as operational needs dictate. Does this schedule work for you?
• The salary range for this role is $70,000–$90,000, depending on experience. What are your compensation expectations?
• How many years of management experience do you have leading frontline teams in a shift-based, operationally intensive environment?

Work Location: In person