Job Description:
We are seeking a reliable and detail-oriented individual to join our team. The primary responsibilities of this position focus on processing incoming mail and performing accurate account lookups to support efficient lockbox operations. This includes opening, sorting, and preparing mail, as well as conducting thorough account research and lookups. Operating our scanning equipment is a key secondary duty to ensure checks and payments are digitized accurately and timely.

The ideal candidate will possess strong attention to detail, excellent 10-key and typing skills, and the ability to maintain focus during repetitive, process-driven tasks. This role requires a dependable team player who is comfortable working in a fast-paced environment and supporting co-workers with various administrative tasks.

Responsibilities:

• Perform account lookups and research to properly route payments and resolve any discrepancies.
• Open, sort, and prepare incoming mail for processing, with a strong emphasis on accuracy and efficiency.
• Operate scanning equipment as a secondary function, including preparing batches, reviewing scanned data, verifying totals, and ensuring daily processing deadlines are met.
• Verify the accuracy of processed items, balance batches, and communicate any issues or irregularities promptly to the appropriate team members.
• Assist with general office tasks such as organizing documentation, data entry, filing, and other support duties as needed.
• Demonstrate flexibility and a willingness to cross-train and support additional tasks or departments when required.

Qualifications:

• 2+ years of office and computer experience required.
• Strong proficiency in 10-key and typing.
• High attention to detail and accuracy.
• Ability to work efficiently under time constraints and meet daily deadlines.
• Comfortable handling repetitive tasks with consistent accuracy.
• Good communication skills and a positive, team-oriented attitude.
• Previous payment processing, lockbox workflow, or scanning machine experience preferred (but not required).
• Background Check

Work Environment:

• Standard Monday–Friday schedule, 8:00 AM to 5:00 PM (Flexible)
• Weekly hours typically range from 32 to 40, depending on business needs.
• Office-based role with a blend of hands-on scanning work and data entry.
• Supportive, team-focused environment with opportunities to learn and cross-train.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person