Training Schedule: Monday through Friday: 8:00 a.m. – 4:30 p.m. EST

Post-Training Schedule: Monday through Friday: 8:30 a.m. – 5:00 p.m. EST

Kickstart your career with a company that is committed to your success. As a Claim Representative I, APD (Auto Physical Damage), you'll play an important role in helping customers during unexpected situations while building valuable professional skills in communication, problem-solving, and decision-making. We provide comprehensive training, supportive leadership, and a clear career path designed to help you grow. For ambitious individuals who demonstrate strong performance and a passion for learning, opportunities for advancement can come quickly. Join a team where your contributions matter and your career potential is unlimited.

Sign-On Bonus Available! We’re offering a sign-on bonus for Claim Representative, APD

In This Role, You Will

• Deliver an exceptional customer experience by providing service aligned with established standards and expectations
• Communicate clearly, concisely, and empathetically across phone and written interactions
• Identify customer needs and service opportunities, responding with urgency and care
• Demonstrate strong system discipline, including log-in management, availability, and time tracking to meet service levels
• Investigate, evaluate, and resolve low-complexity physical damage claims accurately and efficiently
• Utilize claims systems and tools to manage assigned caseload effectively
• Contact relevant parties to support accurate coverage and liability determinations and identify potential exposures
• Maintain timely, accurate claim documentation and diaries, meeting open and close targets
• Adhere to all internal claims handling guidelines and external regulatory requirements
• Participate in training and development to build technical knowledge and skills
• Use Guidewire (GW) claims systems for documentation, task management, and coverage verification
• Contribute to a positive, customer-first team environment by sharing knowledge and supporting team success

• 0–2 years of related experience, or an associate degree with 2–4 years of relevant experience; a bachelor’s degree in a related field or an equivalent combination of education and experience is also preferred but not required
• Basic understanding (or ability to quickly learn) auto policy coverages and exclusions related to low-complexity claims
• Ability to identify claim types, liability indicators, and required documentation for proper handling
• Strong communication skills with the ability to demonstrate empathy and professionalism in all interactions
• Effective time management and organizational skills to manage caseload and meet productivity expectations
• Attention to detail and ability to maintain accurate documentation
• Ability to recognize potential fraud indicators and escalate appropriate
• Comfort working with systems/technology, including claims platforms like Guidewire
• Proven reliability, accountability, and professionalism
• A positive, solutions-oriented mindset with strong teamwork and collaboration skills
• Flexibility and adaptability in a fast-paced, customer-focused environment

***Your Health, Your Wellbeing—Fully Supported***

• $0 Premium Medical Plan Option
  Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

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Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range $45,000 - $57,000 (non-exempt)

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.