• Partner closely with the Product Manager to support product strategy, roadmap development, prioritization, and delivery planning for Disability and Absence operational capabilities.
• Analyze operational processes, data, and business challenges to identify inefficiencies, opportunities, and technology-enabled solutions that improve performance and customer outcomes.
• Translate business opportunities into clear product requirements, features, and user stories, partnering closely with engineering teams to design and deliver effective solutions.
• Collaborate with Operations, Product Owners, and Technology teams to align priorities, manage stakeholder expectations, and support successful delivery and adoption of solutions.
• Support the Product Manager in developing business cases, benefit realization plans, executive communications, and strategic recommendations.
• Explore and evaluate emerging technologies, including AI, automation, and data-driven capabilities, to identify opportunities to solve business problems and improve operational effectiveness.

• Experience in Product Management, Business Analysis, Operations Support, or a related discipline with a proven ability to analyze business processes and translate opportunities into product solutions.
• Strong knowledge of Disability and Absence products and operations, including the ability to identify operational challenges, evaluate data and business processes, and develop strategic recommendations.
• Experience working within Agile environments, including feature definition, requirements gathering, backlog prioritization, and collaboration with Product Owners and technology teams.
• Strong analytical, problem-solving, and data analysis skills, including advanced Microsoft Excel capabilities and the ability to use data to support decision-making, prioritization, and business case development.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence partners across Operations, Product, and Technology and effectively communicate initiatives from concept through delivery.
• Curiosity and willingness to learn new technologies, business processes, and AI capabilities in a rapidly evolving environment.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!