The position of Beverage Category Lead 1 is responsible for choosing and moving the products that fill the shelves, playing a critical role in shaping the shopping experience for the customers. Ensuring a diverse selection of accurately priced items that meet the expectation for margin is key to success. Utilize the category management procedure to identify trends and optimize offerings to achieve a vibrant department.

Primary Job Duties

• Customer Service Skills:
  • Greet customers throughout the day and provide assistance with a friendly and approachable demeanor.
  • Answer questions regarding the store and its merchandise.
  • Answer phones and direct calls.
• Sales Skills:
  • Responsible for promoting and locating products that meet the customer’s needs.
  • Assist customers with special order requests, ensuring appropriate follow-through.
  • Proficient with point-of-sale system for cashiering.
  • Responsible for selecting the products for monthly promotion and ensuring accurate pricing and adequate stock on hand.
• Organizational Skills:
  • Maintain a clean and organized environment, including sweeping, mopping, and dusting.
  • Participate in deep cleaning of the department according to department procedure.
  • Loads baler and bundles bales.
  • Maintains backstock in accordance with department standards.
  • Keeps electronic and physical files organized to the extent that others can navigate them.
• Purchasing:
  • Follow guidelines for ordering to obtain favorable prices, terms, quality, and delivery.
  • Evaluate suppliers and investigate new sources of supply.
  • Ensure a fresh and dynamic product mix by reviewing movement reports, discontinuing slow-movers, and picking up new items.
  • Review department financial reports and take action where needed to meet sales, turns and margin goals.
  • Process price changes to ensure price variances are promptly resolved.
  • Monitor ingredients and sources of all items to conform to Berryvale product standards.
• Ordering:
  • Order product using the POS system, company websites, phone orders, email ordering or in person ordering.
  • Proficient with the POS system for generating orders, using on-hand counts, and sales history for accurate ordering.
• Receiving:
  • Receive inventory, including checking for quality and expiration dates, and ensuring that all products are properly stored and rotated.
  • Prepare merchandise for purchase. Ticket, arrange, and display merchandise to promote sales.
  • Accurately note invoices with errors in the shipment.
  • Balance and submit invoices in ECRS.
  • Price special orders.
  • Process invoices, making sure to follow up on credits, quality concerns, and pricing discrepancies.
  • Track that credits have been received following procedure. Follow up with the company as needed.
• Inventory Management & Merchandising:
  • Excellent awareness of products, location in the store/backstock, their sources and ordering procedures.
  • Stock, rotate, merchandise, and face product according to department procedure.
  • Maintain and consolidate backstock in accordance with department standards.
  • Perform inventory counts as needed to meet department deadlines using the POS system.
  • Run physical inventory variance reports in ECRS, trouble shoot issues and correct them. Commit the worksheet.
  • Perform temp checks on the refrigeration to ensure proper holding of product.
  • Monitor inventory to minimize out of stocks.
  • Follow signage standards, ensuring proper pricing.
  • Check that all signs are posted and removed at the proper timing for promotional periods.
  • Refresh shelf tags for accuracy and presentation.
  • Plan department layout and product locations to meet goals for sales volume, aesthetics, and shopping/stocking efficiency.
• Leadership:
  • Provide directions to receiving staff in stocking and maintaining department.
  • Demonstrate and remind others of policy and procedure.
  • Be a primary trainer for new crew members: receiving, stocking, cleaning.
  • Maintain positive aspects of our company culture.
  • Learns and adapts to new tasks or situations quickly and cooperatively.
  • Maintains job-related confidentiality.
  • Provides a positive model for co-workers.
• PIC 1:
  • Monitor calls for assistance over the radio and ensure a rapid response occurs.
  • Perform Service 1: safe combination, double count and log change transactions, register procedure for safe drops and doing the safe drop, night drop.
  • Access remotely purchased gift cards for pick-up.
  • Remind customers of basic policy as needed: non-smoking property, shoes needed to shop.
  • Take and log call-outs appropriately, communicate the call out to the Department Manager.
  • Gentle delegation to help develop the skill and recognition of the crew.
  • Be a back-up to difficult conversations with customers.
• Security:
  • Watch for and recognize security risks and thefts and know how to report these situations.
• Teamwork:
  • Ability to work independently or as part of a team. Recognizing the interconnectedness between shifts and how one sets the other up for success.
  • Perform other tasks as assigned.

Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. You will need to communicate effectively with customers, colleagues, and management. You should be able to listen actively, convey information clearly, and respond appropriately to feedback.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring- Monitoring/Assessing performance of yourself and other individuals to offer direct feedback or formally evaluate performance.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination- Adjusting actions in relation to others' actions.
• Instructing- Teaching others how to do something.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
• Time Management - Managing one’s own time.

Work Context

• Attendance: Complies with general attendance policies. Availability meets the needs of the department for scheduling purposes.
• Communication - You will need to communicate effectively with customers, colleagues, and management.
• Responsibility for Others – This position will guide others as needed to accomplish daily tasks.
• Conflictual Contact – Ability to recognize conflict and seek assistance as needed to support customers and coworkers.
• Work Setting – This is primarily an indoor work setting with a few tasks that take place outside. The work is on your feet and fast paced with frequent lifting.
• Environmental Conditions – Outdoor tasks can expose the crew member to all weather conditions.
• Safety: Complies with all safety policies and procedures.
• Work Attire – Closed toe shoes are required. Crew members should follow dress code and present as clean and well groomed.
• Routine versus Challenging Work - The work is primarily routine and rarely challenging.
• Pace and Scheduling - Pace varies by time of year. Busy seasons require a faster pace in relation to quality of work and slower seasons can put more time into quality with a slightly slower pace.

Tools and Technology

• Computers- Windows OS, desktop, laptop, and printers
• Human resources software- One Point Self Service Portal
• Two-way radios- Retevis
• Box knife- Jiffy
• Baler- Compressor/Baler Combo
• Bar code reader equipment- Barcode scanners
• Magnetic stripe/Chip readers and encodes- Credit card processing machines.
• Point of sale POS terminal- Point of sale POS and desktop computer terminals, ECRS
• Email Software- Microsoft Outlook
• Spreadsheet software- Microsoft Excel
• Word processing software- Microsoft Word

Physical Demands

• Required frequently: Ability to lift and carry up to 50 pounds.
• Required frequently: Ability to stand for 4 or more hours at a time.
• Required occasionally: manual trimming/cutting of produce.
• Required occasionally: working in cooler.
• Required occasionally: working outside in all weather conditions.

Education and Experience

Education:

• High School Diploma or the equivalent.

Experience:

• Customer Service experience required.
• Cashier experience required.
• Leadership experience preferred.

Age:

• Must be 21+ (required for alcohol purchasing).