We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration.

The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience.

How an Principal End User Experience / Desktop Automation Engineer will make an impact

• Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
• Administer and support enterprise desktop environments (Windows preferred)
• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
• Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
• Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
• Automate remediation actions based on data-driven thresholds and performance indicators
• Collaborate with infrastructure, operations, and service desk teams to improve end-user experience
• Build dashboards and reports for leadership and operational teams
• Document automation workflows, scripts, and analytics models

What You’ll Need to Succeed

• Education: Bachelor’s degree (BA/BS)
• Experience: 8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles
• Required Skills:
  • Strong scripting experience
  • Desktop administration / endpoint engineering experience
  • Experience querying data using SQL / SQLite
  • Experience analyzing operational or performance data
  • Troubleshooting Windows endpoint issues at scale
  • Experience building automation for operational efficiency
• Experience Requirements:
  • Strong hands-on automation and scripting background
  • Experience supporting large-scale enterprise environments
• Preferred Skills:
  • Splunk power user experience (search, dashboards, alerts)
  • Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
  • Experience with endpoint analytics frameworks
  • Experience building data pipelines for operational metrics
  • Familiarity with user experience monitoring tools
  • Experience integrating multiple endpoint tools into a single analytics view
  • Knowledge of ITSM-driven automation
• Location: Annapolis Junction, MD
• Security Clearance: TS/SCI with Polygraph
• Citizenship: US Citizenship required
• Certification Required: DoD 8570 IAT Level II certified

GDIT Is Your Place

• 401(k) with company match
• Comprehensive health and wellness benefits
• Internal mobility team dedicated to helping you grow your career
• Professional development, including paid education and certifications
• Access to cutting-edge technology and tools to expand your skills

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