The purpose of this job is to provide intermediate to complex-level application development, software support, and analyses to determine programming requirements.

• Develops and maintains software applications, integrations, mobile apps, and websites.

• Utilizes various software in support of daily operations. Provides primary technical support for designated systems.

• Provides customer support. Troubleshoots complex issues and implements change requests, procedures, and processes to accomplish customer goals.

• Analyzes web applications for security vulnerabilities and implements corrections as required to ensure compliance with Web Content Accessibility Guidelines (WCAG). Ensures software applications are up to date and adheres to business rules.

• Serves as liaison between vendor and business units to ensure issue resolution. Monitors tickets, assists vendor representatives with finding solutions, and escalates critical issues.

• Trains and educates city staff on software functionality and processes. Creates standard operating procedures (SOP’s) and client instructions.

• Collaborates with business users to develop use-case scenarios. Analyzes and understands business needs to gather requirements and identify cost and time-saving opportunities.

• Regular attendance is a necessary and essential function.

• Performs other duties as assigned.

No supervisory authority. Work does require providing guidance and training to others.

• Software functionality and performance.

• C#, PHP, SQL, MySQL, PowerShell, JSON, XML, JQuery, JavaScript, WordPress, Android SDK, X-Code, and CSS.

• SQL Server Reporting Services (SSRS), Crystal Reports, Visual Studio Pro/Code, and Power BI.

• Performing business and risk analyses.

• Thinking critically.

• Communicating verbally and in writing to meet the audience’s needs.

• Compile, organize, interpret, and communicate data and results concisely.

• Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Provide high levels of effective customer service.

• Regularly use a computer, software, phone, and related office equipment.

• Focus on tasks.

• Respond to after-hours emergency computer requests, including evenings and weekends.

• Pass a Criminal Justice Information Services background check.

8-5, M-F

$66,144 - $81,390 Min-Midpoint, Commensurate with training and experience

110

1

07/10/2026

No

This is NOT a remote work position.

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program