About the Role

We’re looking for a technically skilled and motivated individual to join our team. You’ll work on client implementations ranging from structured IT projects to helpdesk tickets, reporting to Milford, CT for in-office work, clients in the area for on-site client support, and some remote work.

What You'll Do

• Execute technical implementations, migrations, and upgrades for client environments
• Complete scoped project tasks such as server deployments, firewall replacements, cloud migrations, and network upgrades
• Participate in new technology rollouts and infrastructure changes
• Support and implement technologies including:

o Microsoft 365, Azure, Windows Server

o Virtualization platforms (VMware, Hyper-V)

o Network infrastructure (LAN/WAN, switches, firewalls, wireless systems)

o SonicWall, Meraki, Unifi, Ruckus

• Communicate progress, blockers, and changes clearly with internal stakeholders and client contacts
• Document technical work and client environments using IT Glue
• Use Halo PSA for task management and time entry
• Use Ninja RMM for endpoint visibility and remote access
• Perform onsite work as needed to complete implementation tasks
• Be flexible with hours — some after-hours work may be required for cutovers or client scheduling

You’re a Good Fit If You:

• Enjoy solving problems and learning new technologies
• Can work independently but thrive in a team environment
• Communicate clearly with both technical teams and end users
• Are detail-oriented and committed to documentation
• Are flexible and dedicated — willing to work after hours when needed to get the job done

Position Details

• Job Type: Full-time
• Location: Milford or Bridgeport Connecticut for onsite work. | Remote
• Schedule: 8-hour shifts, Monday to Friday, with occasional after-hours work as needed

Job Type: Full-time

Ideal Background

• Strong foundational knowledge of Microsoft and networking technologies
• Interest in long-term technical growth
• Strong documentation and communication skills

Certifications that help you stand out (but are not required):

• Microsoft (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• SonicWall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance