Requisition ID: 74083
Date: Jun 27, 2026

Location:
Kinston, NC, US, 28504

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Department: Quality

Description:
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role is essential in ensuring customer specifications and timelines are met and is accountable for in-process quality control services and support. The Quality Specialist role will be responsible for materials acceptance activities, provide additional quality inspection, quality control testing, sampling inspection and documentation control activities within the Quality team. Adhering to Good Documentation Process (GDP) is essential to maintain all documentation necessary to ensure conformity to specifications and traceability of records. The Quality Specialist will handle projects and tasks in support of product development and will play an active role to ensure products meet quality standards consistent with internal procedures and acceptance criteria, while meeting company and regulatory requirements.

Shift: Nights (12-hr on 2, 2, 3 rotation)

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Essential Duties and Responsibilities

• Provide guidance on documentation structures and format to ensure compliance to procedures, relevant regulations and standards.
• Manage and maintain traceable, accountable, password protected, documentation system in compliance with Corporate guidelines.
• Inspects in-process production by confirming specifications, conducting Visual, Dimensional and Functional tests, and communicating required adjustments to required personnel. May lead the process for raw materials acceptance activities including issuance of Certificate of Compliance.
• Support batch release by completing batch card review and provide quality document control oversight on documentation and reports.
• Approve batch records against approved specifications, quality standards, company procedures and regulatory filings for release of product to market.
• Collaborate with teams on the development of product development DHF documents, specifically in regard to facilitating document control activities.
• Contribute to and support the development of product development QMS procedures and work instructions.
• Calibrates all equipment gauges, measuring devices, weighing devices and hand-held gauging devices.
• Identify, define, monitor, track, and report on documentation metrics (e.g., documentation release rates, documentation rejection rates, etc.).
• Responsible for identification, front line management and appropriate escalation of major and critical incidents.
• Generate associated OOS/Deviation/Non-Conformances.
• Work collaboratively with internal customers to refine and optimize analysis and reporting criteria as well as manage expectations around analysis delivery timelines and output capabilities.
• Leading the process of the approval of all graphic and label related raw material.
• Establish routine communication strategies for project tracking and prioritization.
• Drive continuous quality improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.
• Responsible for conducting Production floor GEMBA walks.
• Compliance to all Environmental, Health and Safety regulations.
• Compliance to all company policies, procedures, and corporate policies.

Education
High school diploma or GED required.
Bachelor's degree, vocational or technical training or degree with emphasis in Quality Control preferred.
Work Experience
No minimum required.
2+ years of experience in regulated Quality Assurance/Quality Control preferred.
2+ years of experience in medical devices or pharmaceuticals industry preferred.
Additional Requirements
Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
Must maintain the ability to work well with others in a variety of situations.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Ability to perform basic mathematical tasks like counting, adding, subtracting, and rounding and to record, balance and check for accuracy.
Effectively communicate and interface with various levels internally and with customers.
Preferred Knowledge, Skills and Abilities
Ability to work independently, multi-task and thrive in a fast-paced environment.
Experience with managing Document Control activities within a regulated industry.
Excellent written and verbal communication skills.
Proficient in Windows OS, Microsoft Office Suite including Word, Excel, and PowerPoint.
Familiarity with Master Control, SAP/ERP system and SharePoint.
Must have effective problem solving and interpersonal skills.
Travel Requirements
None: No travel required
Physical Requirements
Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.

Nearest Major Market: Jacksonville