Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment at our customer's sites.
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Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
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Perform calibration and adjustment procedures on Keysight and non-Keysight products
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Install software and firmware upgrades that may include a re-image of the customer's instrument
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Utilize strong computer skills, including automated calibration systems
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Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
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Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
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Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
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Use excellent communication and organizational skills to interface with customers and peers effectively.
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Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
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Ensure compatibility between customer expectations and support provided by Keysight Technologies.
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Work on service assignments with clearly defined objectives
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Location Largo, FL
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Relocation assistance is not provided for this position
Qualifications:
- Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
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Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
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Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
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Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
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Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
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Requires the ability and desire to learn system/automated calibration software
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Ability to calibrate instruments both manually and using automated test procedures
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Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
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Must have strong verbal and written communication skills to interface with customers and peers.
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Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
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Understand project timeline, goals, and processes and take the lead to complete those requirements.
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Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
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The candidate must have a valid driver's license.
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Excellent troubleshooting and technical skills
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Must have the ability to lift 50 lbs and 30 lbs overhead.
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Able and willing to work overtime as needed
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Flexibility to work weekends
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Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***