Job Summary

The Laboratory Office Clerk will perform the various office tasks required with receiving, processing, reporting, and delivering laboratory test results and other lab reports as they are completed in the department and/or received from reference laboratories. Upon receiving written orders from physicians or their designees, the Lab Clerk will help coordinate efficient and timely patient specimen collection by Phlebotomists. All testing orders are directed to the phlebotomy team in order of priority. The Lab Office Clerk will field questions from various sources regarding information about the Laboratory and lab test requirements or specifics and test results.

Duties/Responsibilities: Core

• Performs all job duties in a manner consistent with Laboratory, CLIA, and TJC requirements

• Demonstrates professional conduct at all times

• Maintains patient/staff confidentiality at all times

• Accurately and efficiently processes anatomical and clinical lab test reports and distributes for routing to various locations

• Follows all laboratory safety rules and reports any possible hazards to the Lab CLS/MLT and/or Lab Manager

• Files and/or retrieves lab copies of patient test reports in cabinet files and/or in computer

• Phones results of patient tests to physicians, nurses, or unit clerks as required or requested by Lab Manager/ Lab Technologist as urgency dictates

• Greets patients in a courteous manner, responds to patients with empathy and positive interpersonal skills

• Keeps the Lab Supervisor informed about malfunctioning of any office equipment

• Verifies inventories and prepares orders for certain lab supplies as directed by the Supervisor

• Unpacks and stocks supplies, documents date received with initials and date

• Responds to changes in work schedules as necessary or as requested

• Accepts responsibility for and becomes available to work different work shift when workload and/ or other conditions warrant

• Continuously works on establishing good rapport and cooperative working relationship with all co-workers

• Shows ability to handle unexpected situations and is able to exercise independent thought and actions when necessary

• Assists in training of new staff members as requested

• Reports to work as scheduled

• Always wears hospital identification badge and adheres to the hospital and department dress codes

• Picks up laboratory specimens at physician's offices at least twice daily

• Is capable of handling numerous telephone calls simultaneously which includes reports and requests with regard to the following:

• Familiarity with sources of information about Laboratory testing procedures/policies for the various areas within the Lab (Surgical Pathology, Histology, Chemistry, Microbiology, Hematology, Blood bank, Coagulation, Urinalysis)

• Prepares and mails lab reports to out-of-town physicians

• Familiar with the billing processes with regard to the following:

o Obtains proper pricing and codes charges for lab tests

o Prepares charge badges for posting

o Arranges for charge credits on patient accounts when necessary

o Financial classes and method of billing

• Performs with minimum of errors -works neatly and with accuracy regardless of volume of work

• Types Laboratory requisitions when required

• Assists Phlebotomist when necessary, i.e. holding children for blood draws, checking specimen requirements, distribution of incoming patient samples and test requisitions to various areas in the Lab as requested

• Performs other duties as requested by the Lead CLS/MLT or Lab Manager

• Accuracy and efficiency with which all assignments are completed

• Shows willingness to assist other Laboratory personnel when requested

• Independently shows willingness to assist other Laboratory personnel as workload permits

Required Skills/Abilities

• Detail-oriented, organized, and good computer skills

• Able to work effectively and be able to deliver on tight schedules

• Excellent communication skills

• Bilingual preferred

Education & Experience

• High school diploma or equivalent required

• Previous clinical lab experience and/or medical background preferred

Job Type: Full-Time, Variable Shift

Pay: $23-$32/hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Hollister, CA 95023 (Required)

Alternatively, you may submit your completed application directly to apply.jobs@hazelhawkins.com.

You can access the application form here: https://www.hazelhawkins.com/~/careers/

All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.

San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes
referred to, collectively, as “protected characteristics”).