Department: Contracting and Procurement Department

Salary: $85,288.00 - $122,601.49 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Provides advanced procurement and compliance data management and analytical services to support the Procurement ERP, E-procurement and other data/technology matters for Contracting & Procurement (C&P) to support organizational decision-making, operational improvement, and strategic initiatives. The C&P, ERP Support Specialist, is responsible for supporting end users, troubleshooting system issues, and driving process improvements related to the organization’s ERP platform (i.e., Workday) and designated E-procurement system. This position ensures the accuracy, efficiency, and compliance of procurement related workflows, reporting, and data within Workday, E-procurement System, B2G and other designated C&P systems as assigned. This position will act as the primary point of contact for help desk request, data management and serve as the main point of contact for help desk request and serve as a liaison between Procurement, IT/Workday, E-procurement Administrators and other C&P system needs. Designs and implements data analytics, research, and evaluation projects that transform data into actionable insights and support collaborative problem-solving across the organization.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide data management and analytics services to support organizational needs and initiatives

• Transform data into actionable insights through analysis, visualization, and reporting

• Respond to help desk requests related to Procurement functions in Financial (i.e., Workday) and E-procurement systems. Includes providing end-user training, identifying and coordinating workflow enhancements, developing, modifying C&P reports and investigating & correcting data entry or transactional errors.

• Collaborate with technical teams to design and implement system improvements.

• Document recurring issues and recommend process solutions.

• Monitor system updates and releases to assess potential impacts on Procurement processes.

• Support compliance and audit requirements through accurate reporting and data integrity.

• Apply a range of analytical techniques including statistical analysis, data visualization, business process modeling, program evaluation, and related methods

• Design and execute data-driven projects that support decision-making and improve operational effectiveness

• Collaborate with stakeholders to identify business needs and translate them into analytical solutions

• Develop dashboards, reports, and visualizations to communicate findings effectively

• Support program evaluation, performance measurement, and outcome tracking efforts

• Maintain and update data products, dashboards, and analytical tools

• Support data sharing and process improvement initiatives across C&P and the organization

KNOWLEDGE, SKILLS AND ABILITIES:

• Experience working with ERP and E-Procurement systems

• Ability to manage multiple priorities in a fast paced, iterative environment

• Principles and practices of data analytics, statistical analysis, and research methods

• Data visualization techniques and tools

• Business process analysis and improvement methodologies

• Program evaluation and performance measurement concepts

• Organizational operations and the application of data to support decision-making

• Ability to analyze complex data sets and translate findings into actionable insights

• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, GIS, statistical software)

• Ability to design and execute analytical projects from concept through implementation

• Strong problem-solving and critical thinking skills

• Effective verbal and written communication skills

• Ability to collaborate with cross-functional stakeholders

• Ability to organize, manage, and maintain data and analytical outputs

PREFERRED QUALIFICATIONS:

• Prior experience in Procurement, Finance, or related operational functions

• Experience supporting system implementations, enhancements, or end-user support

• Familiarity with reporting tools within ERP (I.e., Workday Report Writer) and E-procurement

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business administration, Supply Chain, Information Systems, or a related field or an equivalent combination of education and relevant work experience.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.