Customer Experience Advisor

DeFOUW Automotive | Lafayette, Indiana

Build Relationships. Create Exceptional Experiences. Build a Career.

At DeFOUW Automotive, we believe people choose where they do business because of how they're treated. Every interaction matters, every conversation builds trust, and every customer deserves an experience that exceeds expectations.

We're looking for outstanding people to join our team as Customer Experience Advisors. In this role, you'll be much more than a service advisor—you'll be a trusted advocate for our customers, helping them understand their vehicle's needs while providing honest guidance, exceptional communication, and a first-class ownership experience.

If you genuinely enjoy helping people, solving problems, and building lasting relationships, you'll fit right in.

No Automotive Experience? That's Okay.

You don't have to know everything about cars to succeed here.

We're looking for professionals who excel at taking care of people. If you've built your career in hospitality, retail, banking, healthcare, restaurants, sales, or another customer-focused industry, your experience may be exactly what we're looking for.

We can teach you the automotive business. We can't teach someone to genuinely care about people.

If you bring a positive attitude, professionalism, integrity, and a desire to learn, we'll provide the training, coaching, and support you need to build a successful career.

What You'll Do

As a Customer Experience Advisor, you'll serve as the trusted connection between our customers and our service team. You'll guide customers through every step of the service process while ensuring they feel informed, valued, and confident that their vehicle is receiving exceptional care.

You'll:

• Welcome every customer with professionalism, warmth, and genuine hospitality.
• Listen carefully to customer concerns and provide solutions tailored to their needs.
• Educate customers on recommended maintenance and repairs with honesty and transparency.
• Coordinate with technicians to ensure repairs are completed accurately, efficiently, and on time.
• Keep customers informed throughout the service process with proactive communication and timely updates.
• Build long-term relationships founded on trust, integrity, and exceptional customer care.
• Deliver a seamless service experience from vehicle check-in through delivery.
• Help customers protect one of their largest investments while providing peace of mind.
• Collaborate with teammates to create an efficient, positive, and customer-focused service department.
• Consistently deliver an experience that earns customer loyalty, referrals, and five-star reviews.

What Makes You Successful

The most successful Customer Experience Advisors share these qualities:

• A passion for serving others. You genuinely enjoy helping people and take pride in creating exceptional customer experiences.
• Relationship-focused. You build trust quickly, communicate with confidence, and create lasting relationships with customers and teammates.
• Exceptional communicator. You listen first, explain complex information clearly, and ensure customers feel informed, respected, and valued.
• Solutions-oriented. You approach challenges with a positive attitude, remain calm under pressure, and focus on finding the best outcome for every customer.
• Highly organized. You excel at managing multiple priorities, staying detail-oriented, and following through on commitments in a fast-paced environment.
• Driven to succeed. You are self-motivated, goal-oriented, and take ownership of your performance while contributing to the success of the entire team.
• Honest and accountable. You operate with integrity, keep your commitments, and always do what's right—even when no one is watching.
• Growth-minded. You embrace coaching, welcome feedback, and continuously look for opportunities to learn and improve.
• Team-first mentality. You believe the best customer experiences are created through collaboration, mutual respect, and supporting those around you.
• Professional presence. You represent yourself and DeFOUW Automotive with professionalism, positivity, and a commitment to excellence in every interaction.

Why You'll Love Working at DeFOUW Automotive

For more than 65 years, DeFOUW Automotive has earned a reputation for doing business the right way. We invest in our people because we know exceptional employees create exceptional customer experiences.

When you join DeFOUW Automotive, you're joining a team that believes in respect, teamwork, accountability, continuous improvement, and promoting from within.

We Offer

• Competitive compensation with performance incentives
• Paid training and ongoing professional development
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Health Savings Account (HSA) with Company Contribution
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Vehicle Purchase Programs
• Discounts on parts and services
• Career advancement opportunities
• A supportive, team-oriented culture where your contributions matter

Ready to Build Something Bigger Than a Job?

If you're looking for a career where you can make a difference, build meaningful relationships, and grow with a company that truly values its employees, we'd love to meet you.

Apply today and discover why DeFOUW Automotive has been a trusted name in our community for more than 65 years.

DeFOUW Automotive is an Equal Opportunity Employer.

We are committed to creating an inclusive workplace and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person