Customer Experience Advisor
DeFOUW Automotive | Lafayette, Indiana
Build Relationships. Create Exceptional Experiences. Build a Career.
At DeFOUW Automotive, we believe people choose where they do business because of how they're treated. Every interaction matters, every conversation builds trust, and every customer deserves an experience that exceeds expectations.
We're looking for outstanding people to join our team as Customer Experience Advisors. In this role, you'll be much more than a service advisor—you'll be a trusted advocate for our customers, helping them understand their vehicle's needs while providing honest guidance, exceptional communication, and a first-class ownership experience.
If you genuinely enjoy helping people, solving problems, and building lasting relationships, you'll fit right in.
No Automotive Experience? That's Okay.
You don't have to know everything about cars to succeed here.
We're looking for professionals who excel at taking care of people. If you've built your career in hospitality, retail, banking, healthcare, restaurants, sales, or another customer-focused industry, your experience may be exactly what we're looking for.
We can teach you the automotive business. We can't teach someone to genuinely care about people.
If you bring a positive attitude, professionalism, integrity, and a desire to learn, we'll provide the training, coaching, and support you need to build a successful career.
What You'll Do
As a Customer Experience Advisor, you'll serve as the trusted connection between our customers and our service team. You'll guide customers through every step of the service process while ensuring they feel informed, valued, and confident that their vehicle is receiving exceptional care.
You'll:
What Makes You Successful
The most successful Customer Experience Advisors share these qualities:
Why You'll Love Working at DeFOUW Automotive
For more than 65 years, DeFOUW Automotive has earned a reputation for doing business the right way. We invest in our people because we know exceptional employees create exceptional customer experiences.
When you join DeFOUW Automotive, you're joining a team that believes in respect, teamwork, accountability, continuous improvement, and promoting from within.
We Offer
Ready to Build Something Bigger Than a Job?
If you're looking for a career where you can make a difference, build meaningful relationships, and grow with a company that truly values its employees, we'd love to meet you.
Apply today and discover why DeFOUW Automotive has been a trusted name in our community for more than 65 years.
DeFOUW Automotive is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Benefits:
Work Location: In person
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