Ensure program compliance of service delivery to clients. Provide support and instruction to Community Living employees to ensure that clients are properly supported.

This position works under the guidance of State and Federal laws and regulations, Community Living policies, regulations, and procedures. This position also requires collaboration with the client, parent and/or guardian, DDA, RCS, APS, Community Living employees, and other interested parties to ensure an overall, comprehensive team approach to providing support services.

ESSENTIAL FUNCTIONS:

75% BRANCH

• Monitors program compliance with client medical and financial programs, Individual Instruction Support Plans, Quality Assurance, rules and regulations
• Monitor and assess the delivery of staff services hours
• Regional contact for the Division of Developmental Disabilities, as well as other state agencies
• Provide 24-hour emergency support
• Serve as official representative between the program and the community, county, city, DDA, other service providers and families of clients
• Ensure that all agency reporting requirements are completed accurately and submitted within established time frames
• Develop and maintain checklists/ticklers and/or other types of monitoring systems for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedure requirements
• Maintain frequent and open communication with various state agencies and other private agencies, as needed
• Establish and maintain a respectful, positive and cooperative working relationship with inter/intra agency personnel
• Effectively communicate information, concerns, requests, delegation of assignments, and expectations regarding client and employees, or services to the appropriate agency personnel in a timely manner
• Monitor client documentation including, but not limited to, Incident reporting, ETP’s, ETR’s, IISP, Client Goals and PBSP’s
• Hold weekly or bi-monthly meetings with branch personnel, and regular all-staff meetings, to provide support and to discuss current issues and/or concerns
• Conduct rate assessments (EOS) with DDA, as needed
• Ensure staff schedules are maintained and updated based upon hours received from DDA
• Meet new potential clients & hold transition meetings for new potential clients with DDA
• Monitor and assess the orientation and training of program personnel
• Visit and conduct onsite observations of client homes
• Facilitate client hospital discharges in coordination with PSCs and Client Medical Coordinators
• Conduct internal investigations, as needed

15% SUPERVISORY

• Supervise certain branch management personnel
• Screen and select qualified program personnel
• Instruct, support and monitor branch management personnel in the performance of their positions
• Intervene in methods, approaches, techniques and interactions of branch management personnel. where deemed necessary
• Provide ongoing support and feedback to branch management personnel to continually improve the level of care provided to clients.
• Ensure appropriate disciplinary action is taken and properly documented. when necessary
• Conduct performance evaluations for certain branch management personnel
• Monitor and process employee timesheets

10% OTHER

• Keep the Executive Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents or the program’s fiscal status
• Keep DCS apprised of any client related concerns
• Report, document, and act on all circumstances that suggest any health or safety risk to clients and/or employees
• Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments and WACs are properly followed and/or met
• Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met
• Ensure availability for employees, parents/guardians, clients, and agencies not limited to DDA/RCS/DSHS, for consultations, as requested
• Follow all established safety guidelines.
• Follow and document training and behavioral plans as directed by supervisor or consultant.
• Administer First Aid and CPR, as needed.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• At least 18 years of age
• Proof of eligibility to work in the United States
• Possess a valid driver’s license
• Possess an insured and safe vehicle
• Satisfactory motor vehicle report
• Must be able to read, write, speak and understand English
• Must be able to communicate effectively and efficiently, verbally and in writing
• Must be proficient in Microsoft Word, Excel, and Outlook
• Ability to carry an agency cell phone for branch emergency backup
• Ability to pass a DSHS background check
  • Convictions will not necessarily disqualify you from employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be considered.
• Ability to work with minimal supervision, initiate independent and appropriate judgment and decisions
• Ability to work effectively under high stress/pressure situations.
• Ability to work a flexible schedule, which may include early mornings, late evenings and weekends.
• Ability to treat all people fairly without judgement or bias
• Four years’ managerial experience
• Three years’ supervisory experience

PHYSICAL QUALIFICATIONS:

• Must be able to remain in a stationary position at least 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to frequently operate a computer and other office productivity machinery, such as a copy machine or printer.
• Ability to frequently communicate with employees, clients, providers, guardians, etc. through phone and/or email.
• Ability to occasionally reach, bend or lift up to 20 pounds, possibly more with assistance.
• Ability to frequently operate a motor vehicle.
• Ability to perform CPR and First Aid, as needed.

PRE FERRED QUALIFICATIONS:

• Knowledge of the Washington State Developmental Disabilities Administration (DDA)
• Three years’ experience in direct delivery of support services and instructions to people with developmental disabilities, with a minimum of two years’ experience in a tenant support-like program.
• Proficiency in various Google programs (Google Docs, Sheets, Calendar, etc.)
• Previous experience with Synkwise
• Previous experience with SharePoint

WORKING CONDITIONS:

Work is most often performed in an office environment (95%), with a noise level that is typical of an office setting; work will also be completed onsite, such as client homes (5%). The Branch Director may have frequent interruptions throughout the workday. This position has a high level of contact with staff, clients, and their families.