Summary

Essential Duties and Responsibilities

• Supervises and leads department employees, schedules and activities at a team level within a given functional area to provide 24-hour support.
• Communicates with end-users and third-party vendors to obtain requirements for projects and application updates for major/complex applications.
• Leads the design, programming (development), maintenance and execution of testing of new and changed functionality for complex/major applications.
• Writes advanced programs for complex specific applications and designs special reports and forms as requested by various County departments in compliance with County and IT department policy and procedures.
• Updates system end-user and training documentation as well as provides training to end-users.
• Leads the effort of actively partnering with business units to identify improvements that will increase efficiency of the systems.
• Provides second-level end-user support.
• Conducts statistical reporting to management relating to application performance, usability and upgrade requirements to properly support County departments.
• Manages interface and associate error logs.
• Maintains business process procedures in conjunction with the process owners.
• Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems.
• Creates Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end-user problems.
• Works closely with vendors to resolve issues and manage deployments.
• Analyzes and resolves the most complex application and data problems.
• Performs all other related duties as required.

Minimum Requirements

• Bachelor’s degree or equivalent.
• Four (4) years of experience in information technology including experience or training in systems analysis, design and computer programming.
• Additional education may substitute for required experience on a year-for-year basis.
• Current experience in building applications using .NET, HTML and web services.
• Strong knowledge of relational databases and integration frameworks is highly desired. Licensure or certification not required but considered a plus.
• Must possess extensive knowledge of systems analysis, program design and specification, coding, testing, debugging, and documentation.
• Must be able to multi-task and work independently on the most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues with minimal supervision.
• Must have the ability to gather requirements, analyze systems, develop solutions, test and document changes working in collaboration with other developers in a team environment.
• Must have the ability to gather, understand and translate business requirements into system solutions.
• Must have strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.
• Position requires the ability to consistently meet deadlines.
• Must be able to work and communicate effectively with both team members and customers.
• Position requires the ability to understand the concepts, best practices, and execution of business analysis and project management principles.
• Must have the ability to verify that the product meets the requirements.
• Position requires the ability to follow standards and system development methodology.
• Must be able to display a courteous and professional demeanor.
• Driving may be required.
• Must have a valid and current driver’s license.

Physical Demands and Work Environment & Other Requirements