Senior Project Manager

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

Responsibilities

• Lead and manage high-profile, complex service delivery and technology deployment projects from initiation through completion.
• Develop and maintain project artifacts including project charters, budgets, schedules, resource plans, risk registers, communication plans, and status reports.
• Serve as the primary point of contact for customers, stakeholders, vendors, and internal leadership throughout the project lifecycle.
• Manage project scope, budget, timelines, and deliverables while proactively identifying and mitigating project risks and issues.
• Coordinate internal resources, engineering teams, depot operations personnel, and third-party service providers to meet project objectives.
• Oversee projects involving asset deployment, logistics, staging, imaging, warehouse operations, device lifecycle management, and depot services.
• Collaborate with depot teams to ensure equipment readiness, inventory tracking, shipping logistics, hardware refresh initiatives, and large-scale rollout activities are completed successfully.
• Provide leadership, coaching, and mentorship to junior project managers and project coordinators, fostering professional growth and project management best practices.
• Drive continuous improvement initiatives within the PMO, including process standardization, documentation, governance, and reporting enhancements.
• Support sales opportunities and pre-sales engagements by providing project management expertise, project planning, resource estimates, and implementation strategies.
• Partner with Product Management, Business Development, Sales, Engineering, and Operations teams to develop and deliver complex technology solutions.
• Manage both CAPEX and OPEX project budgets while ensuring financial accountability and project profitability.
• Lead project governance meetings, executive reviews, and stakeholder communications.
• Perform additional duties and special projects as assigned.

Required Qualifications

• 10–12+ years of progressively responsible Project Management experience leading complex IT infrastructure, deployment, professional services, and technology transformation projects.
• Experience managing projects involving depot services, hardware deployment, asset management, logistics coordination, device lifecycle management, staging, imaging, and large-scale technology rollouts.
• Proven experience working with international teams, customers, and third-party vendors.
• Demonstrated ability to mentor, coach, and develop less experienced project managers and project coordinators.
• Strong critical thinking, analytical, and problem-solving skills.
• Experience gathering business and technical requirements and translating them into actionable project plans.
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Strong customer-facing experience with excellent relationship management skills.
• Advanced experience creating and managing project schedules utilizing Microsoft Project.
• Intermediate to advanced proficiency with Microsoft Excel, Word, PowerPoint, and project reporting tools.
• Experience developing change orders, statements of work, project documentation, and executive-level presentations.
• Working knowledge of project metrics, reporting, forecasting, and data analysis.
• Excellent written and verbal communication skills with the ability to communicate effectively with executive leadership and technical teams.
• Ability to adapt quickly to changing priorities and business needs.

Certification

• Project Management Professional (PMP) certification

Preferred Qualifications

• Experience working within a VAR, managed services, professional services, or technology integration environment.
• Experience managing nationwide hardware refresh, deployment, migration, or field services programs.
• Knowledge of ITIL, Agile, Waterfall, and Hybrid project delivery methodologies.