General Expectations

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Develop/maintain technical knowledge of the respiratory products/services provided by ProTech and be able to provide information of same to others upon request.

Duties and responsibilities

• Educate patients in proper use and care of respiratory equipment, primarily PAP equipment in both the office and home settings. PAP education/instruction may also be performed as either Virtual (TeleHealth) In-Home or Virtual In-office visits.
• Utilize SleepGlad software for mask fittings according to ProTech policies and procedures.
• Inform the physicians and appropriate others of the changes in the patient's condition/status through reports and email, fax and telephone communications.
• Assist in resolving patient therapy and equipment problems.
• Perform troubleshooting and required maintenance checks on PAP related equipment, bag and tag and enter into Brightree according to ProTech policy.
• Document/complete timely and accurately all therapy and patient interactions into Brightree along with appropriate paperwork according to ProTech policy.
• Assist compliance team with achieving ProTech patient compliance goals.
• Maintain PAP pick up rates in accordance with ProTech goals.
• Deliver patient care in a professional and courteous manner meeting the customer services standards according to ProTech policy.
• Provide patient equipment and supplies according to the physicians’ prescription while achieving ProTech goals and standards for same equipment and supplies
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• All other duties as assigned

Experience & Qualifications include:

• Associates Degree required
• Experience in HME or Home Health industry preferred or equivalent experience in respiratory therapy.
• Effective verbal and written communication skills
• Must carry personal liability car insurance with a minimum limit of $100,000.
• Knowledge of Respiratory Therapy and related HME equipment.
• CRTT, RRT, LPN or RN
• Must be willing to commute (at your expense) to other branch locations within a 60-mile radius from our Nashville office.
• Courteous Customer Service (internally and externally)
• Must love helping People (both internally and externally)
• High level of attention to detail
• Able to manage multiple priorities and close the loop when interrupted
• Must be able to pass background requirements and drug screenings
• Must have valid driver’s license with proof of clean driving record

Physical requirements

• Occasionally lift/move up to 50 lbs
• Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer’s needs
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear. The employee is required to sit and stand.
• Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• This position requires the ability to drive an automobile
• Must be 21 years of age to comply with company auto insurance regulations.

This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management / Baxter DME reserves the right to review and adjust this job description as business needs dictate.