Posting Details

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

• APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

Why does the job exist?

Incumbent will manage supervisors who will be responsible for supervising case work staff in PSD field offices.
How does it get done?

This position manages the daily operation of field staff so as to permit the attainment of federal national standards and performance based budget measures. (40%)

Duties include: Providing consultation, direction and oversight of supervisors to monitor office practice; develop and implement program improvement plans to improve outcomes for children and families; and use management information reports and Quality Assurance information to monitor practice and performance improvement plans.

Work to ensure that principles of quality practice through adherence to policies and procedures are met in protective services cases.(25%)

Duties include: Overseeing the work of county office staff to ensure adherence to policies and procedures and take action as necessary to provide compliance; design, implement and monitor office based program improvement plans based upon management information reports and quality assurance review; review FACTS to assist in determining office compliance with policies and procedures; and provide information and direction to county based supervisors.

Adherence to administrative management principles in the areas of budget, personnel, and general office management. (25%)

Duties include: evaluating and reviewing the performance of office employees in accordance with SPO regulations; preparation, compliance and monitoring of budget; implementing and/or ensuring implementation of all required personnel actions in a timely manner to include but no limited to advertising for vacant positions, hiring, terminations, and/or corrective action; providing and reviewing office practice in regards to records management; and providing and revising office practice with regards to building, rent and vehicle maintenance.

Develop and maintain a positive relationship with staff, other agencies and community partners. (10%)

Duties include: meeting with community partners such as law enforcement, school officials, service providers, medical community, child care centers, judicial community, foster parents, CRBs, CASAs, etc. outside of case specific issues; provide community, central office and staff access to receive and respond to issues, concerns and/or complaints; provides/arranges for response to community, clients, and staff in a timely manner; works cooperatively with other CYFD staff to provide the timely and appropriate delivery of services to PS clients; develops, provides and/or arranges for county based staff retention efforts.
Minimum Qualification

Master's Degree in any field of study from an accredited college or university and four (4) years of experience in the management and direct provision of child welfare services, policy and procedure writing, and program research and development. Any combination of education from an accredited college or university and/or direct experience in child welfare totaling ten (10) years may substitute for the required education and experience.
Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: April Jolley, April.Jolley@CYFD.nm.gov. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.