Job Summary: Lead and direct Customer Quality Engineers on completion of issues to closure, by facilitating appropriate teams and problem solving, and providing quality assurance to prevent future quality events.

Essential Functions:

• Work closely with Production Engineering, Design Engineering and Mass Production Engineers on the improvement of quality systems development and engineering solutions for customer complaints and countermeasures ()
• Daily Gemba Walks – Perform quality audits /walk through on floor to ensure quality standards and standard conditions are met
• Maintain all related databases, tracking systems, and schedules for Customer Quality issues, audits, process error proofing, and quality assurance. Review engineer work to ensure accuracy
• Advanced ability to complete and analyze/evaluate appropriate documentation as required, including tools such as Layered Process audits (LPA), General Procedures (GP), Process Flow Diagrams, PDCA, 8Ds, 5Ps, Mind Maps, etc. Evaluate engineer work as required.
• Cultivate mutually beneficial business relationships between NAM and our Customers
• Management of Internal Findings – manage all unit specific internal findings with countermeasures to continuously improve quality
• Support of Customer Complaints – Be the lead contact for the customer quality engineers in the investigation and countermeasure as assigned in core tool meetings.
• System Improvements – Find and administer IATF quality system improvement. (Quality Techs and Auditors)
• Support Techs and Auditors Supervision – the shift techs and auditors and will be working on a daily basis in a support role as it relates to customer concerns.
• Maintain a positive influence by behaving in a manner that enhances Nifco’s success
• PFMEA / Bully Testing Meeting
• Review lessons learned at Meeting with core team reviewing existing lines.
• Support initial PFMEA / CP /PQS
• Customer / Internal Document Management (PPAP)
• Manage Part Control Plan, PFMEA and Product Quality Standard
• Quality
• Ensure part containment procedures are followed
• Assist in customer audits
• Champion in the resolution of customer complaints / quality issues
• KPI – Maintain and interpret results of KPIs and provide action plan to improve metrics
• Other duties as assigned by management

Education:

· Bachelor’s Degree in an Engineering field or equivalent

Skills/Experience/Requirements:

· Minimum of 4 years of previous experience and Injection Molding

· Must be able to communicate effectively in the English language both verbally and in writing

· Must be able to demonstrate leadership ability and effectively participate and contribute to team projects

· Must be able to read, understand and interpret blue prints

· Must be able to travel offsite on overnight trips ( Up to 30%)

· Plastic injection molding experience a requirement

· Experience in common business software such as Microsoft Word, Excel, Access, etc.

· Have good people/interpersonal skills

Physical/Ergonomic Requirements:

· Able to work sitting or standing for extended periods of time

· Company Cell Phone to be provided. It is the expectation that the engineer is in a reasonable contact during off hours, vacation time and traveling for the company

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Canal Winchester, OH 43110 (Preferred)

Ability to Relocate:

• Canal Winchester, OH 43110: Relocate before starting work (Preferred)

Work Location: In person