WORK FROM HOME!

This is a temporary (seasonal) position working full-time hours, from home, until the end of 2026 or early 2027.

Summary of Position

The Quality Assurance Representative monitors the sales and enrollment activities of our marketing staff for compliance with legal and regulatory requirements, carrier-specific requirements and adherence to approved scripts by performing the following duties.

Responsibilities:

·Navigate computer systems to efficiently locate specific customer data including call recordings, enrollment applications and scorecards.

·Search various approved websites to confirm the accuracy of data being presented to the customer.

·Maintain a full, functional understanding of the products and the compliance requirements of the plans you are assigned to audit.

·Record/report findings and provide written factual explanations defining your conclusions.

·Conduct sales/enrollment audits in response to allegations generated by both internal and external sources.

Core Competencies

·Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

·Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

·Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

·Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan

What You Need for this Job

• 1 year+ of customer service experience
• Ability to communicate clearly, specifically when on the phone using a headset
• Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.
• Understand and utilize company provided computer and telephony systems
• Excellent communication skills to use throughout all levels of the organization
• Comfortable and competent in both written and oral communications
• Results-driven attitude
• Focus on details, accuracy, and client resolution
• Possess accurate record keeping, writing and grammar skills.

Other Required Skills and Abilities:

• Work independently
• Adapt quickly to change
• Strong reasoning skills
• Strong problem solving abilities
• Ability to multi task
• Must be able to apply ethical reasoning to a variety of scenarios
• Detail oriented

By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply.

Job Type: Temporary

Pay: $12.00 per hour

Benefits:

• Work from home

Work Location: Remote